Sun Life Group Benefits Insurance Reviews

I am 27 years old and had an accident, I broke a bone in my leg and needed surgery and needed to be off work in order to be bed rested for 3 months. The company I work for, our insurance is Sun Life. When seeing my doctor, he decided to extend my leave as I would need a month to learn how to walk, drive, go up the stairs etc. I sent all my documents to Sun Life to extend my leave, they decided to decline it and not call me to advise me, it's been over a month now of trying to reach them to get an update and finally they advise that the documents I had sent were not sufficient. Apparently, a letter from the doctor, xrays, physio reports, surgical details were not sufficient. I have to pay $200 for Physio a week and not getting paid is not helping my situation even if the doctors' orders are to be off work to get strong again. I am 27 years old, you really think I enjoy staying in bed in pain?? I'd rather be at work. They are honestly the worst company ever, unreliable and have ZERO compassion for people on sick leave. Not only do I need to stress if I will have a normal life again, I need to stress with calling Sun Life on a weekly basis and pray that I get paid. IT'S DISGUSTING!! I really hope they don't treat clients that have a worse case than me like this. They are just ANIMALS!

Filed a short term disability claim in January and my case was approved for two weeks and then all of a sudden it was on suspension. I tore a tendon in my rotator cuff all the way and another halfway. I was not able to work and will need surgery. Well, it's April now and my case is still under review. It is criminal what they are doing. They are more than happy to take in your payments but when it is time to pay out it's delay delay delay hoping you will give up. When I call my case analyst, she is always out of the office and I have to talk to one of her flunkies, who have no answers other than their prepared statements. If you have a choice of insurance companies, do not use this one. Since the company I worked for had this as the only choice, I had no other choice. If there was ever a company that needed a class action, this is it.

This company is the absolute worst company I've ever dealt with in my entire adult life. Their customer service staff is very rude and disrespectful, despite the fact that I've been extremely patient during every encounter. Every time I asked a question or tried to explain why I'm concerned, they would talk over me, practically yelling at me. One rep hung up when I was explaining why the details she was giving me were incorrect. This company will go above and beyond not to pay out on benefits. My doctor and employer have provided all the information this company needed but they continue to look for reasons to prolong accepting my claim. It's been a month and every time I call them for an update, they keep saying the examiner is still processing. Unbelievable.