The worst customer service
by Rachel Muehlenberg on Feb 25, 2021
      1 out of 5 stars
      
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I am appalled at Bluecross customer services. Any time you have an issue and need to speak with someone, you'll have 5 different reps replying in one email chain, all of which just read off of a script to dissuade you from getting any touch with anyone who has actual authority to help you with your situation. I'm been trying for years to get more information about my dental coverage, why it's so bad and what else can I do, and just get so frustrated I end up giving up halfway through the process because nobody has an interest in actually helping you with your issue, they just want your money. Go to literally any other provider if you have the option.