Desjardins Insurance Health Insurance Reviews

A few days ago, I tried to make an insurance claim through my group insurance plan (it is given to me via my workplace) therefore, as per instruction, I need to open a web account. However, when I tried to use my log in information, I found it wasn't working. I double and triple-checked all of my information, used my old passwords, and even tried to use the forgot you User ID Feature. However, none of these worked. So, when I finally decided to call them, I found that they only had their phone services open for Mon. to Fri. , and even then only from 9AM to 5PM they have their only customer service times directly on work hours, which seems like they are running away. What this company needs isn't a customer service line done by people, what they need is a customer service done via email to retrieve your forgotten passwords or information. Their customer service needs better hours like evenings, and weekends for better management and customers can make their claims,

never pay out set their own rules asked for notes notes not good enogh then targeted my family no one picks up the phone one contact has an answering machine permantently. Thy treat you like scum they think you're trying to scam them but in reality the opposite is true. Why everyone is scared of them I do not know just try to wear you down so you don't even bother claiming and they have your money. I challenged the director at my company to survey their satisfaction with the plan but even he is scared the fix is in. The only way they operate is that they already have your money if they would send you a bill every month like Rogers, Bell etc.. I would have stopped paying months ago. The engage intotally unethical an dillegal behaviour in terms of claims supporting documents etc.. they just try to wear you down. How does a company constantly lose documents you send them It is a full time job to file, follow up and get paid from a claim. COMPLETE DISREGARD FOR THE CUSTOMER TREATS YOU LIKE GARBAGE. They actually denied massage therapy to my 6 year old son who had a prescription from his doctor CLASSY. Keep hidig Desjardins sooner or later you'll ghet caught. I'LL SEE YOUR IN COURT WHERE YOU DO NOT MAKE THE RULES

It has been almost 4 weeks that I submitted my claim for an injury I had 5 weeks ago and when I call them to know what is going on, they basically tell me that they have no way of knowing where my file is because they don't have access to the system and give me an time estimate that changes every time I call.

On top of that, I submitted some additional forms 1 week after I made the claim upon their request and when I call their customer service line they cannot tell me if they received the forms or not. What they told me is that it takes 5 days for the information to get to desjardins and then there is the normal treatment time of "whenever". That has been told to me by many representatives. All I have for proof that the documents where sent is an email confirmation.

Very inhumane treatment... this is my health and not a dishwasher I am buying.

My company group plan ( 1000+ members ) has been with them for 10+ years.
We are switching out of them because they are a nightmare to deal with.

I personally just had a terrible experience with them as they will use any weasley method available to not pay their bills.

Rick