Empire Life Health Insurance Reviews
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These guys are total frauds and should be shut down. Try everything possible to get out of paying out any claims. They also just decide not to cover certain accreditations of medical professionals without any good reason.
Terrible customer service and horrible wait times yet they expect you to send them personal details about your medical records immediately or threaten to close your file without reimbursement.
This Company is a complete joke and their employees too. They lie right to your face. The customer service basically laughs at you and gives you a snotty attitude. They talk to you like you're stupid when they are the stupid ones. They take forever giving your benefits back and make up all these lies on how they didn't receive the paperwork or wait weeks to tell you they need something else, so your claim takes even longer. Empire life is a JOKE and your business needs to be burned to the ground with all your shady employees with it. Never dealing with this useless company again.
This Company is a complete joke and their employees too. They lie right to your face. The customer service basically laughs at you and give you a snotty attitude. They talk to you like you're stupid when they are the stupid ones. They take forever giving your benefits back and make up all these lies on how they didn't receive the paperwork or wait weeks to tell you they need something else, so your claim takes even longer. Empire life is a JOKE and your business needs to be burned to the ground with all your shady employees with it. Never dealing with this useless company again.
I have had nothing but problems with this company since my company switched to Empire Life in March 2017. They claim they don't receive paperwork, don't respond to your multiple requests when something is sent, deny paying even though the dentist has sent the information twice now (mailed and faxed). Very bad customer service attitude! Expect a doctor's referral even if you have been going to the physiotherapist/massage person for years. WORST COMPANY I HAVE EVER DEALT WITH!!!!!
very poor customer service
Nobody picks up your call
They keep calling you for their product and once you buy it, no follow-ups, no updates...nothing
I have been client of this company for almost two years.
Claimed coverage for medicine, dental treatment for many times.
didn't get any coverage. They are big cheaters, always lying ,never get real information. I will highly not recommend this company.
Claim monitoring device and sent in all required documents, still got the claim declined. When I tried to contact the customer services, I got a list of documents required which were everything I have sent to them (all originals). I guess I will be looking for another employer who offers Extended Health NOT with EMPIRE LIFE.