Health insurance Reviews

Equitable Life of Canada Health Insurance Reviews

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(19 reviews)
Equitable Life of Canada
1.3 out of 5 stars:
Customer service:
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Absolute waste of time

by IHATEEQLIFE on Mar 7, 2017
1 out of 5 stars

On hold for hours, they don't cover much in the way of medication means that this is one of the most useless insurance companies out there. The premiums must be cheap because the service is horrible. Avoid these guys like a plague!

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Simply frauds

by Dee on Jan 24, 2017
1 out of 5 stars

Their policies are a lot worse than those of other insurance policies, for example: 90 days to submit all claims after you terminate (and who wouldn't). Their systems are archaic and when you call in, nobody knows how to direct you properly. Any employer who is using them is simply trying to go 'el cheapo' on their employees. I lost 1500 because of their policies that they did not disclose until it was too late. Frauds.
When I was trying to get my orthotics approved, it was a joke. We went through 3 cycles with Paris Orthotics (the biggest orthotics maker in Vancouver, Canada). They couldn't believe it. Equitable kept rejecting the claim (due to the fact that Paris didn't specify the manufacturing process with enough detail, and I saw the level of detail they prepared! In the end, on the pre-approval form Equitable wouldn't confirm if they will cover the orthotics 'for sure'. Paris Orthotics have been in business for years and never have problems with any Insurance companies. That was until they met Equitable life. In the end, I didn't want to risk $500 so I had my old pair of orthotics fixed (which they didn't cover, at 1/8th of the cost). This was typical. Don't use them, don't buy them.

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Group insurance plan

by aceman3226 on Jul 21, 2017
5 out of 5 stars

I have been insured with Equitable Life for over 5 years. Having a small company I look to take care of my employees providing them with the best benefits and insurer. Over the years (past 20 years) we've been with all of the big Canadian companies (Sun Life, Manulife, Great West Life) and they were all ok but from a customer service standpoint, Equitable Life call centre representatives are the most knowledgeable and actually seem to care when one of my employees phone's in.

They also have the best (and easiest) ways to send in claims over their website and through my iPhone.

Would highly recommend this company.

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