Great-West Life Health Insurance Reviews

I have been with this excuse of of a benefits provider for 13 years. I don't pay for it as my employer provides it. I wish I did pay for it so that I could get rid of them. Every single time I try to claim something it gets denied for some reason or other, none being a incorrect claim. They love to find ways to keep your money from you. When you call them the people on the phone act as though you are inconveniencing them, and they won't answer your questions. If you are looking for a good provider then keep on looking.What a useless company.

I submitted a claim for a vaccination ($210.00) via Registered Mail. They said it would take 3-5 days to process. It has been 10 business days, and when I call them they still say 3-5 days. I have direct deposit, so there is no excuse. By the way, if you are retired you cannot use the electronic submission, but must use mail for claims that are not through your pharmacy or dentist.

Great west life lied to me about what was going to be covered, I sought out treatment, and then had my claim denied... I was left with a 500.00 bill.

Thanks a lot GWL.

I have been had the great displeasure of having Great West be my health and dental provider for many years. This is the company my employer uses, so I am forced into using this very inefficient company. I have told them , if I could opt out I would have years ago. They constantly, lose receipts I send in, causing me to go back to the pharmacy or health practioner and request duplicate ones, don't pay claims they should, and now the topper for me, after having a drug paid for for ten years, decided maybe they will only pay a portion of it. They admit it was a mistake on their part but still are really putting me through the ringer, having me go back to my pharmacy for a third time over the same drug, to get old archived receipts. I have gone through numerous people at Great West, some very nice but with zero power to change anything, a very condescending supervisor, to one who is nice, understands my point of view, but blames the drug department for all the problems . This issue is still not resolved, this is a prescription I do not see going off of in the foreseeable future, so I continue doing battle to have it paid. I am at the point where I am starting to think they are just trying to see if I will go away and forget about the whole thing. I am meticulous about checking my paper work and if I were not this way, I would be out hundreds of dollars. Others that I work with, don't have the time or the interest to check their payments and I dare say, Great West is making tons of money of people like these. Very inefficient company, my next step is to go to the Ombudsman for this company. Really disgusting that this company gets richer by stealing from the benefits of hard working people. Shameful. If you have a choice in your provider, don't go here, you'll be sorry.