Great-West Life Health Insurance Reviews

Great West Life is literally a pain to deal with. They complicate things that should be simple and quick to deal with. They also take absolutely no responsibility for anything. Most information I've received from them is inconsistent.

I had my wisdom teeth out almost 1.5 months ago. I sent in a form for pre-approval 2 months ago. They literally just need to issue a cheque to me. I still have not received it. I have called them four times and they issued a cheque to our old address 3 weeks late (despite the new address being updated and us receiving other claims at this address). The representative was literally trying to argue with me on the phone about who's fault that was. Who cares? That's not the concern. I don't have money that I should have received a month ago. I am out of pocket and the surgeon's office is waiting to be paid.

Completely unacceptable. I get better service at Walmart for free.

Getting your custom orthotics paid for is a nightmare. Despite having all information required, claim is still denied. Something, they pad for 2 years ago is now not eligible, however, no information was sent out to advise of new terms.

i have been with Sun Life insurance for a few years. No problem with any claims. My husband just got a new insurance with great west life, and now I have had a terrible time with them. They random audited and asked for the receipt which I provided to them. Then they asked for the other insurance payment proof. This made me feel like I am trying to rob their money or something. Sun life never checked my receipts, and always pay in full amount if you have second insurance. This great west life never pays me in full whatever left that my first insurance pay even only $10 left. This insurance company is not GREAT as its name. If anyone is looking for insurance company, I would suggest with Sun Life. No problem with claims and no doubt about your claims. Less headache and pissed off from the stupid audits.

My employer changed benefits provider recently probably to save cost. I wish I had a say. My first claim submitted and it was different than my old provider. They have coordinated benefits that limit you 100% of the eligible expense which is a set limit (not the amount you paid) minus the amount paid by the first plan. My old provider covered my total expense with dual coverage. Great West Life loves to find ways to keep your money from you. If you are looking for a good provider then keep on looking and do not fork out money for this company unless your company is unfortunately paying for them.

I have been with this excuse of of a benefits provider for 13 years. I don't pay for it as my employer provides it. I wish I did pay for it so that I could get rid of them. Every single time I try to claim something it gets denied for some reason or other, none being a incorrect claim. They love to find ways to keep your money from you. When you call them the people on the phone act as though you are inconveniencing them, and they won't answer your questions. If you are looking for a good provider then keep on looking.What a useless company.

I submitted a claim for a vaccination ($210.00) via Registered Mail. They said it would take 3-5 days to process. It has been 10 business days, and when I call them they still say 3-5 days. I have direct deposit, so there is no excuse. By the way, if you are retired you cannot use the electronic submission, but must use mail for claims that are not through your pharmacy or dentist.

Great west life lied to me about what was going to be covered, I sought out treatment, and then had my claim denied... I was left with a 500.00 bill.

Thanks a lot GWL.