Great-West Life Health Insurance Reviews

Nothing works with this provider. Their website is weak and poorly designed, information is obfuscated under menus that are unusable, the few times I have had the displeasure of using it, it didn't work and had to spend valuable time on the phone with a representative that was also unable to make it work. No apps to streamline claims, paper claims sent in are mysteriously "lost" or not received (despite tracking numbers and signature verifications), claim forms only found after escalating issues to plan admin and HR. I have never had so many "uncovered" claims and incorrect information given to me as when I started dealing with this insurance company... They are the epitome of "unsurance" as in: I am un sure if anything is covered. I have to constantly verify my account balance and spend time verifying payments as I have no confidence they will be forthcoming and cover negotiated and covered claims.

They keep sending me cheques that are missing a signature and its been like 5 months i havent recieved a payment from them. This company is a scam and their agents are really shady. I dont understand how they can operate a business like this. Horrible experience I wouldnt want to have anything to do with them ever again. When i saw other bad reviews I wasnt suprised. Never again will I ever have anything to do with them. Worst experience ever.

The quintessential slimy insurance company that gouges people out of money and uses any excuse not to pay. I called them before using any service, to ensure it was covered, they told me it was and then declined them all when I submitted my claims.

My husband has GWL through his employer and needed dental work done. He did a "predetermination" through the dentist's office, and got a quote back regarding how much was covered. The day of the surgery, the dentist found other things wrong and had to add to the list of services done. Most of the services were covered 100% through our insurance. A week after the surgery, GWL informed us we needed more information via mail. The dentist's office quickly sent original copies as requested by the insurance company. It has now been 9 business days since providing them with the necessary information and we have hit a wall. When my husband contacted GWL he was met with an "I don't care attitude" by the representative and given no estimated time for the claim to go through as they are "back logged for 2 weeks". The representative was unapologetic and seemed annoyed that my husband was even asking about this claim that we have now been dealing with for almost a month. I do not recommend this company to anyone! If you have this insurance company, my best suggestion would be to make sure anywhere you go does direct billing. I will be happy to leave this company once we are finally done dealing with this first and last claim.

The most crooked and unprofessional company I've unfortunately had to deal with. They do everything they can to make you give up on receiving compensation. I had my dentist submit a pre determination claim outlining work I needed done. They reviewed and accepted the pre determination within a week. After treatment the actual claim was submitted and it sat for over a week before they posted the "request for more information notice" so I called to see what this is about and all they could tell me was to keep waiting to receive something in the mail I should of gotten by now. I haven't received anything in the mail and follow up phone calls are not returned or if I get through to an agent they rush you off the phone without any answers. They make it clear they aren't here to help you. Im pulling out of their benefits program asap and doing everything I can to get my company onto a better provider.

Great West Life is the definition of an unethical extended health insurance provider. They will do everything they possibly can to delay insurance claims in hopes that they will avoid having to pay their patrons. A simple physio submission has turned into a month of emails, phone calls, and written mail. Their representatives on the phone speak defensively and with a condescending tone. GWL's business practice is shameful.

I had a dental plan with them and they refused to cover a simple filling repair. What a waste of money. If you want to get actual dental coverage go with anyone else.

They are making me jump through hoops to recover my $. 700 bucks for custom orthotics they are resisting reimbursement when I have a clinical diagnosis of plantar fascitis. GWL does not provide quality health coverage. Gwl is a terrible disappointment. Gwl sucks and are very unhelpful.

GWL is nothing more than a corporate sponge. It does a great job of stealing workers money and requesting more information on every claim that you try and put through. After doing nine backflips, 40 jumping jacks and 60 sit-ups you might get paid. This company should be ashamed of themselves. Notice how all the good reviews have little information. That is because they are most likely done by GWL staff.

They will request your correct address by mailing you the notice to your address! I don't get it? Am I stupid or something? Then when you tell them your address which is where they mailed it to they send you another request for information form for the same claim.

Complete corporate gangsters and our union the IBEW shouldn't give these crooks a penny!

This is the worst of the worst. Was put on short term disability for heart issue, doctor would not renew my licence and I drive truck for a living. Had to wait 7 1/2 weeks for first pay cheque, and was about 1/4 of what I made. The Evil witch that looked after my claim could not give a care of my condition, she told me that I was running out of short term disability and if I applied for long term disability I probably would not get it, because not being able to drive is not covered, and I live 50 miles from work.
I had several claims with this company, because the company I work for goes with GWL, and every time just very negative. One time had dentist work done and was in the dentist chair, and dentist was doing work on my teeth, they tried submitting claim to see if I would be covered, and GWL wanted to talk to me to ask me a bunch of personal questions to verify it was me, I felt like 2 inches tall. The only people I would recommend this company to is my enemy's.