Great-West Life Health Insurance Reviews

Unfortunately, my husband has a group plan with this company. They provide the worst customer services, the hotline often gets disconnected. They refused claims even though we provided all the documentation they requested. I'm just hoping their company will choose another insurance company with better credibility, I can’t wait for this nightmare to end soon.

They will do anything to deny even a 100 % pay for a basic dental claim (filling) and they will make up a reason to do it. When I called and asked them why they paid 60% and I have to pay 40%, the customer service actually HANG UP on me and never returned my call. Worse experience I ever had! EVER!!!

I have GWL health and dental coverage through my workplace. My husband has a different insurance company. Previously with coordination of benefits, we wouldn't pay much more than about $50 for any dental claims because GWL would cover whatever my husband didn't quite cover. Ever since the new 2018 dental fee guide has come out, they no longer cover anything more than the fee *guide* outlines. This guide is woefully lower than reasonable dental costs. Now GWL has left us paying upwards of 1/3 of dental costs. This is ridiculous. When I call to ask why their policy has changed, they just say it's because of the fee guide and plead ignorance. What a horrible company. If I could switch, I would.

I'm under company insurance, the insurance covers for orthotics appliances. I went to the doctor to check and buy the orthotics appliances but when I claimed on the insurance policy, they've replied the doctor is not covered by the plan. And also they refuse to pay back for orthotics appliances. This company is a fraud just trying to steal money from people. Please look for a different insurance company to save yourself.

They will do anything they can not to pay you. This company is a fraud. They will use any excuse to delay the process and ask for clinical notes and once you provide everything they ask they will still find a reason to deny your claim

This company makes filing a claim intentionally difficult, often stalling claims indefinitely without requesting further information, just so they don't have to pay out. I was switched to GWL by my employer and I've been shocked by how terrible this company is in comparison to my previous insurance provider. Keeping claims difficult and frustrating appears to be this company's cost-saving strategy.

Nothing works with this provider. Their website is weak and poorly designed, information is obfuscated under menus that are unusable, the few times I have had the displeasure of using it, it didn't work and had to spend valuable time on the phone with a representative that was also unable to make it work. No apps to streamline claims, paper claims sent in are mysteriously "lost" or not received (despite tracking numbers and signature verifications), claim forms only found after escalating issues to plan admin and HR. I have never had so many "uncovered" claims and incorrect information given to me as when I started dealing with this insurance company... They are the epitome of "unsurance" as in: I am un sure if anything is covered. I have to constantly verify my account balance and spend time verifying payments as I have no confidence they will be forthcoming and cover negotiated and covered claims.

They keep sending me cheques that are missing a signature and its been like 5 months i havent recieved a payment from them. This company is a scam and their agents are really shady. I dont understand how they can operate a business like this. Horrible experience I wouldnt want to have anything to do with them ever again. When i saw other bad reviews I wasnt suprised. Never again will I ever have anything to do with them. Worst experience ever.

No update or callback to confirm address (I'm a SAIT student and somehow they didn't have my address on file?). No indication, electronically or by phone, that there was any problem whatsoever. Total disaster, complete lack of customer service. They had also entered my middle name as my last name, somehow. I log in about a month later and now my address and name are both correct, but my claim has vaporized. Like it NEVER existed. It has been THREE MONTHS, maybe even four, since I sent in my claim. No one has called or given any indication of a problem, and yet everything is just GONE. I never received anything in the mail, either. Total joke.

The quintessential slimy insurance company that gouges people out of money and uses any excuse not to pay. I called them before using any service, to ensure it was covered, they told me it was and then declined them all when I submitted my claims.