Great-West Life Health Insurance Reviews

Absolutely pathetic Customer Service. They should be ashamed. Stay far away. Three months waiting for a claim. They say they will call you back and never do. They never let you speak to managers. They say a manager will call you back in two days and it never happens. They say they took care of everything yet when you call the dental office, they say they haven't heard from them in weeks. STAY FAR AWAY.

If you have a choice, stay away from this company. They will do anything to not pay your claims. i.e. multiple short-term disability claims of my colleagues have been delayed in payment for months after their disability period. Cancer medication claims have been ignored over and over again. One of my colleague's husband passed away more than 6 months ago and there are still no payments. You can imagine the financial stress this creates. For myself, basically, every claim in the region of 100 $ + (over one hundred) is "randomly" selected for audit half the time then ignored after successful completion of the audit. The customer support line phone always has a busy tone. You simply cannot reach them. The online written requests get no answer. If you escalate to your company administrator, they will make statements that they tried to call you three times to clarify. They will state that you as a customer ignored them and therefore they do not pay. I can go on and on with these stories... Overall, this is a full-on fraud company.

GWL review: Absolute garbage customer service. I asked them questions and they continued to ignore me, giving me standard responses that would result in me throwing all my money away if that were not the correct choice of action. I clarified my questions point by point so that even a child would understand that I had more than one question and wasn't looking for a "Thank you for contacting us. Have a nice day!". And yet they still gave me the same standard response, this time shutting my customer service tag down completely as if they answered even one of my questions at all. I tried submitting an official complaint and even that was ignored. I didn't even get a reply from them at all. You'd get better service talking to a wall. At least you'd be able to lean on it for support.

GWL is nothing more than a corporate sponge. It does a great job of stealing workers money and requesting more information on every claim that you try and put through. After doing nine backflips, 40 jumping jacks and 60 sit-ups you might get paid. This company should be ashamed of themselves. Notice how all the good reviews have little information. That is because they are most likely done by GWL staff.

They will request your correct address by mailing you the notice to your address! I don't get it? Am I stupid or something? Then when you tell them your address which is where they mailed it to they send you another request for information form for the same claim.

Complete corporate gangsters and our union the IBEW shouldn't give these crooks a penny!

They often drag out the claims process in an attempt to avoid paying out a claim, which often puts customers in a position of having to cover expenses while waiting for a claim to be approved. The agent said that they "getting tones of faxes".
Requiring excessive paperwork to cover simple drugs .
Not good value for money

They often drag out the claims process in an attempt to avoid paying out a claim, which often puts customers in a position of having to cover expenses while waiting for a claim to be approved. The agent said that they "getting tones of faxes".
Requiring excessive paperwork to cover simple drugs .
Not good value for money

My company terminated the group insurance with GWL on January 31, 2016. All claims served and sent before this date were supposed to be accepted and paid.
My wife's eye glasses were bought on December 15, 2015 and after claim went through here insurance, it was submitter to GWL (sent on January 15). And they refused to pay it because they artificially delayed the claim processing up to February 9th! How ridiculous!
Beware of this bunch of scammers.

Had found over many years of being with them a consistent use of tactics to avoid effective service and transparency for their clients.

They claim on their annual reports all sorts of good-looking statements while
a. they do not offer updated transparency for both their personnel and their customers on their coverage definitions;
b. their self-serve website and claim services have not seen a meaningful improvement in years;
c. calling their call centre repeatedly on a certain claim requires clients to keep a very good log on every interaction since many times notes on those interactions are not accurate. Forget about "warm-transfers": you'd need to repeat who you are and authenticate yourself every time when you switch the person you speak with;
d. instead of streamlining their claim submission processes they prefer sending over snail-mail letters wasting resources (time, money, and paper) both for themselves and for their clients.

We feel bad for the morale of their employees which obviously suffers following such poorly designed, anti-customer satisfaction processes. No one expects GWL work for free or at a loss, however, it is remarkably sad to see layers after layers of their management ignoring again and again real problems in how they serve their clients and what is the real value they deliver...

With direct billing for dental I had no problems. The problem occurred when I submitted an online claim for athletic therapy on September 10th, 15th, 17th. I received an email stating that my claim was being processed. I thought it was great, and I'd be reimbursed within a few days. After waiting, and checking online for my claim status I was locked out of the website. So I called to inquire about the delay. I was told that they were behind and it would be 7-10 days. Then I received a letter dated September 21st (on September 24th) stating that they couldn't find my provider registered with any of the appropriate governing bodies. So I did a search online with the appropriate associations, and easily found that she was a member. Why is the burden of proof placed on the patient? I called again and provided the information required. I got another email stating that my claim is being processed. In the meantime I had attended a total of 5 appointments at $68 a pop by this point with $0 reimbursed. I managed to regain online access and found out my claims had been denied for the same reason. So I called again today and was very angry and frustrated with the representative who I told this needed to be resolved today. I literally am out of money and had to borrow some cash to buy a little bit of food until payday. Why can't a big insurance company find proof of registration and certification of a service provider when its easily accessible to the general public? I told the representative to call my AT himself because I was done dealing with this situation. My other options? Rely on pain killers until I become addicted or damage my liver and become a burden on society.

I would Rate Great West Life has ZERO, find another insurance.They kept asking questions by mail, one question at time until they got something they to refuse my claim, talk about wasting money on stamps. After 4 months of crap, and I will now loose 2 teeth, because I had a hone accident and loosened them. Zero, zero, zero rating Great West Life