Great-West Life Health Insurance Reviews

I have been had the great displeasure of having Great West be my health and dental provider for many years. This is the company my employer uses, so I am forced into using this very inefficient company. I have told them , if I could opt out I would have years ago. They constantly, lose receipts I send in, causing me to go back to the pharmacy or health practioner and request duplicate ones, don't pay claims they should, and now the topper for me, after having a drug paid for for ten years, decided maybe they will only pay a portion of it. They admit it was a mistake on their part but still are really putting me through the ringer, having me go back to my pharmacy for a third time over the same drug, to get old archived receipts. I have gone through numerous people at Great West, some very nice but with zero power to change anything, a very condescending supervisor, to one who is nice, understands my point of view, but blames the drug department for all the problems . This issue is still not resolved, this is a prescription I do not see going off of in the foreseeable future, so I continue doing battle to have it paid. I am at the point where I am starting to think they are just trying to see if I will go away and forget about the whole thing. I am meticulous about checking my paper work and if I were not this way, I would be out hundreds of dollars. Others that I work with, don't have the time or the interest to check their payments and I dare say, Great West is making tons of money of people like these. Very inefficient company, my next step is to go to the Ombudsman for this company. Really disgusting that this company gets richer by stealing from the benefits of hard working people. Shameful. If you have a choice in your provider, don't go here, you'll be sorry.

I called customer service regarding my dental plan . Basically she knows nothing about my coverage and asked me to asked my dentist to try to submit a claim and I will know if it's covered or not. Then I submitted my spouse drug claim online and the reason behind it is "our record shows no drug coverage" but GWL issued new drug cards under our names around the same time of the claim. Now I am afraid even paying for a Family Plan, I might not be covered at all even if they claim on my login page that I have Family Plan for dental, drugs and vision.

I am trying to determine how much coverage there is on a IUD prescription and I was told that I need to ask the pharmacist to determine that. I went to the pharmacist only to be told I require the Client # Carrier # and Group #. After calling GWL I return to the pharmacist only to find out that they did not give me the correct numbers.

It amazes me that they cannot give me the correct information to do this when they will not give clients a card to get immediate prescription coverage. I'm sure they go through this regularly. As my pharmacist put it "numb nuts"