Great-West Life Health Insurance Reviews

This provider is tracking each health-related submitted claim three years backdated and calling and intimidating our health providers, questioning services, billable time and dates. Great-West Life is a parody and if we don’t check for reimbursement upon submitting a claim, they just find loopholes to not pay or to state that there are customary fee restrictions. Nonsense and not much else. Unfortunately, we are ill enough to require “covered” services and they are evil enough to keep questioning each service we have sought and requested reimbursement for. I guess that because we won’t back down and leave Great-West Life to forget reimbursing us for legit expenses, their tactic is to bully our health professionals and question the service we have been provided with.

The insurance company sucks so much. They make it so difficult for you to get money back for a claim. It's like they don't want you to get paid. You have to jump through so many hoops including talking to so many people (if you can get ahold of them), mailing forms/receipts and waiting many days.

They sent me a letter in the mail saying they need additional information for my claim. There was no address and they didn't indicate how I was to provide the information. I then called them and they said they would send me an email with the information. It's been 5 days yet no email!!! How does this company stay in business?

Will find any loophole to deny you, sham of a company and despicable people.

My school uses them and god are they awful. I had an eye exam and was told they would cover the cost of my frames, but that I had to pay upfront and they would reimburse me. I waited a month with no mention of this from them at all. I created an account on their painfully slow and worthless website only to find all the reimbursements were pending, due to a lack of a known address. They never even attempted to contact me for this information. The website was god awful so as I spent ages trying to navigate properly to set this information and at the same time, called them in case it failed to do so.

After a long while, I had finally submitted my address to them, both online and through on-phone support. I was told I would get my reimbursement in a couple weeks. A couple weeks later, a letter from them showed up at my place asking me for my address... Imagine my disbelief when they sent the letter to my address, asking for my address.

These guys are just around to steal your money unless you waste your time trying to keep them honest.

I have this insurance company with my employer and good grief does it ever suck. I had Greenshield with my last employer. For the last few years, Greenshield billed the pharmacy directly without making the employer pay extra. If having to submit your receipts for drugs is not annoying enough, you have to do it by mail. What a craptacular company. Their website works, apart from GroupNet. Every time you go to their website, you get the following message. I have been trying since Friday night and still see the same message. Need I say more. Site Temporarily Unavailable. We are sorry this site is only available. We are working to restore service as quickly as possible. We apologize for the inconvenience and thank you for your patience. Return to Great-West Life website: Click here to return to the Great-West home page. This is the worst insurance company in all of Canada! I cannot believe I have to send prescription receipts again through Canada Post to get reimbursed (80%). They mail you the cheque and explanation entirely in French on top of that, no English anywhere. If you don't parler Francais, you will not understand most of it. The form I submitted was in English as were the receipts for meds prescribed by a doctor in Ontario. I have no idea what the letter says and short sentences in Eng are long in Fr. I would have to type it in Google translate, as they do not use email. I know this is a bilingual country, but do they seriously expect everyone to know French. Moreover, they don't even cover the prescription strength (a strength not available OTC), generic allergy medication, the same one Greenshield covered. Maybe that is why their explanation of my benefits for the receipts was in French? So unimpressed.

I am a completely healthy young woman - yet somehow it took them over 8 months to approve my benefits application. They lost my application several times, then sent me in the wrong direction several more. Absolutely horrendous customer service. Once I finally did get approved, they sent all my information and my drug and travel assistance card- but when I called to set up my online GroupNet, they said they have no record of me having benefits through them.
Thoroughly disappointed!

Unfortunately, my husband has a group plan with this company. They provide the worst customer services, the hotline often gets disconnected. They refused claims even though we provided all the documentation they requested. I'm just hoping their company will choose another insurance company with better credibility, I can’t wait for this nightmare to end soon.

They will do anything to deny even a 100 % pay for a basic dental claim (filling) and they will make up a reason to do it. When I called and asked them why they paid 60% and I have to pay 40%, the customer service actually HANG UP on me and never returned my call. Worse experience I ever had! EVER!!!