Great-West Life Health Insurance Reviews

My husband has Great West Life insurance coverage through work and recently I had a root canal re done and needed reimbursement for a pricey procedure. My insurance plan through my work covered a portion of it and reimbursed me right away. Great West Life on the other hand just gave us the run around by asking to stupid information (which we provided again and again) but they still didn't provide any reimbursement. They were worse than useless so if you think you have dental or extended coverage through them think again because they seem like nothing but scam artists.

terrible customer service. Called numerous times for information. People would put me on hold for a few minutes. Afterwards, they would say but they can't help, but someone would call within 48 hours. No one ever did.

Great West Life is the definition of an unethical extended health insurance provider. They will do everything they possibly can to delay insurance claims in hopes that they will avoid having to pay their patrons. A simple physio submission has turned into a month of emails, phone calls, and written mail. Their representatives on the phone speak defensively and with a condescending tone. GWL's business practice is shameful.

This is the worst company I have ever had the displeasure of having to deal with have been trying to set up my benefits package for a years time now with no response other than a number with a reference code that don't exist. They have bin deducting money from my pay cheques for the entire time and tell me I have no benefits with their company and that they have no record of me at all in their system. I would recommend everybody to steer the hell clear from this company.

They are making me jump through hoops to recover my $. 700 bucks for custom orthotics they are resisting reimbursement when I have a clinical diagnosis of plantar fascitis. GWL does not provide quality health coverage. Gwl is a terrible disappointment. Gwl sucks and are very unhelpful.

Avoid them at all costs. They will request Dr. letters for your claim and when you provide them with the requested professional medical opinion they will deny your claim. The appeal process is also a waste of time .

GWL is nothing more than a corporate sponge. It does a great job of stealing workers money and requesting more information on every claim that you try and put through. After doing nine backflips, 40 jumping jacks and 60 sit-ups you might get paid. This company should be ashamed of themselves. Notice how all the good reviews have little information. That is because they are most likely done by GWL staff.

They will request your correct address by mailing you the notice to your address! I don't get it? Am I stupid or something? Then when you tell them your address which is where they mailed it to they send you another request for information form for the same claim.

Complete corporate gangsters and our union the IBEW shouldn't give these crooks a penny!

This is the worst of the worst. Was put on short term disability for heart issue, doctor would not renew my licence and I drive truck for a living. Had to wait 7 1/2 weeks for first pay cheque, and was about 1/4 of what I made. The Evil witch that looked after my claim could not give a care of my condition, she told me that I was running out of short term disability and if I applied for long term disability I probably would not get it, because not being able to drive is not covered, and I live 50 miles from work.
I had several claims with this company, because the company I work for goes with GWL, and every time just very negative. One time had dentist work done and was in the dentist chair, and dentist was doing work on my teeth, they tried submitting claim to see if I would be covered, and GWL wanted to talk to me to ask me a bunch of personal questions to verify it was me, I felt like 2 inches tall. The only people I would recommend this company to is my enemy's.

As detailed with the other reviews, Great West Life will find any reason whatsoever to deny coverage, regardless of what your doctor says. I am requiring medication to deal with my arthritis, and my doctor and I have tried several treatments. Luckily I have supplemental coverage through a different company (who approved the drug with no hassle!) because Great West Life wants me to try a drug that would react FATALLY with the drugs I am already on (and have been on for years). Literally they want to put me at risk of DEATH before they cover this other new drug.

Great West Life - we'd rather kill you than pay you.

They often drag out the claims process in an attempt to avoid paying out a claim, which often puts customers in a position of having to cover expenses while waiting for a claim to be approved. The agent said that they "getting tones of faxes".
Requiring excessive paperwork to cover simple drugs .
Not good value for money