Great-West Life Health Insurance Reviews

Nothing works with this provider. Their website is weak and poorly designed, information is obfuscated under menus that are unusable, the few times I have had the displeasure of using it, it didn't work and had to spend valuable time on the phone with a representative that was also unable to make it work. No apps to streamline claims, paper claims sent in are mysteriously "lost" or not received (despite tracking numbers and signature verifications), claim forms only found after escalating issues to plan admin and HR. I have never had so many "uncovered" claims and incorrect information given to me as when I started dealing with this insurance company... They are the epitome of "unsurance" as in: I am un sure if anything is covered. I have to constantly verify my account balance and spend time verifying payments as I have no confidence they will be forthcoming and cover negotiated and covered claims.

Calling in to their customer support will guarantee you to wait on the phone, as their call centre seems both understaffed and underqualified. Also the call centre agents are oblivious to my benefits and insisted I contact the HR of the company I am working for - what is their customer support centre's purpose then?

Website provides minimal information regarding group benefits plan to see what my coverage is. Coverage is pretty terrible for the money, some of the worst that I've seen from any group plans so far. Dental claims are often delayed or denied with no clear explanation. To give them credit, getting a pair of subscription glasses went moderately well, but even that somehow took longer than 4 weeks to process.

No update or callback to confirm address (I'm a SAIT student and somehow they didn't have my address on file?). No indication, electronically or by phone, that there was any problem whatsoever. Total disaster, complete lack of customer service. They had also entered my middle name as my last name, somehow. I log in about a month later and now my address and name are both correct, but my claim has vaporized. Like it NEVER existed. It has been THREE MONTHS, maybe even four, since I sent in my claim. No one has called or given any indication of a problem, and yet everything is just GONE. I never received anything in the mail, either. Total joke.

Once they discover that you have missing teeth on both sides of your mouth, the only coverage you will get from them is denture and for the following three years they will reject all claims for the part of the mouth. The only people who can benefit from their dental insurance are people with healthy teeth who don't need it.

Throughout the years I have had to deal with them for one claim or another. Filled out paperwork for coverage on glasses, my primary insurance company refunds the money no problem and I submit the remaining amount with receipt and paperwork. And they claim I need to fill out more. This is not the first time I've done this either, seems every time I've dealt with them they change information needed or claim they need more. Funny how it's only their company I have frustration with. I've had coverage throughout my 28 years of work and never had issues with any other companies. A company I worked for changed to to them for insurance and because I hate them so much I quit and found another job. I refuse to have them as my primary insurer, I cannot help who my wife's company has but I can sure prevent my pay to go towards them.

Worst insurance company, claims take many days. Worst website ever, there is no comment on any submitted claim. Worst medical insurance, no benefit. All claim takes too long time. Some claim - you need to send the paper by mail to the company. You will have the answer after 3 weeks. Very old fashioned how they are dealing with the claim

My company terminated the group insurance with GWL on January 31, 2016. All claims served and sent before this date were supposed to be accepted and paid.
My wife's eye glasses were bought on December 15, 2015 and after claim went through here insurance, it was submitter to GWL (sent on January 15). And they refused to pay it because they artificially delayed the claim processing up to February 9th! How ridiculous!
Beware of this bunch of scammers.

In 2012 I had my upper front teeth broken off at the roots when I was head-butted by a child, and due to root absorption, they were extracted in 2013. Great-West said they were diseased, so wouldn't pay my accidental coverage. I offered to have an independent test of the teeth as my surgeon and dentist said my teeth weren't diseased. I was also covered by my husband's insurance company Sun Life, who sent me letters that they would pay a large amount of accident insurance. I even called them just before my surgery for implants to make sure I was still covered and they assured me that I was. After my surgery, they said I was never covered by them. How could they have my name etc. and I am not covered by them? After surgery, my surgeon said he was unable to repair the damage to my upper pallet, so I am left with an uneven gum line that looks terrible. I am still reeling from all my costs and if Sun Life hadn't committed to paying, I would have chosen a less expensive route such as a bridge. I am still in shock and still having financial and health problems from all the surgeries and antibiotics.

I have Green Shield through my employer and GWL through husband's employer . My claims are processed and paid in a total of 3 days with Green Shield. GWL is a totally different story. It takes about 2 weeks for them to process the claim and another 3 weeks to send out the refund :( I pay for my services with a credit card expecting to have reimbursement before the credit card bill is due but with GWL that never happens. Terrible, terrible service. I wish employers would boycott them and use other insurance providers as there is absolutely no excuse for such lack of time limit when processing/refunding claims.

I unfortunately have Great West Life as my benefits provider through my company and have had a terrible experience with them. They are consistently slow at processing your claim, and often taking weeks at a time. They have also on numerous occasions screwed up my claims and have repeatedly contact me for information that I have already provided them. It is not easy to resubmit an entire claim if you have already sent them the original copies. I've also had to deal with 3 separate individuals on one claim only to have to re-explajn my claim to each of them. This is a waste of my time and money. My husband has Sun Life and I have never had issues with them. They are fast and efficient at all times and provide detailed information of your plan and claims on their website where great West life seems like an archaic website.