Great-West Life Health Insurance Reviews

Been waiting 16 months for an easy claim. They always say they’re going to call but don’t. We call them like it’s our job. They won’t acknowledge the paper work we’ve sent several times. They won’t explain why it’s taking so long. They just say they will sort it out and call back, but never do. 16 months later and we’re still calling. Ridiculous. Wish we didn’t have to pay for this useless company through work.

Customer service and processing times have gone downhill drastically in recent years. It is almost impossible to get a hold of an agent by phone. After being on hold for 90 minutes you will be directed to a voice mail. Then you can expect to wait at least a couple days for them to call back. Processing times have gone from days to multiple weeks for claims and even simple requests. If I had it my way I would switch to another company. However since I'm a group plan member sponsored by my employer, the choice isn't mine. Given the current customer service standards and ridiculous processing times, I would not recommend Canada Life to anyone.