Great-West Life Health Insurance Reviews

Customer service and processing times have gone downhill drastically in recent years. It is almost impossible to get a hold of an agent by phone. After being on hold for 90 minutes you will be directed to a voice mail. Then you can expect to wait at least a couple days for them to call back. Processing times have gone from days to multiple weeks for claims and even simple requests. If I had it my way I would switch to another company. However since I'm a group plan member sponsored by my employer, the choice isn't mine. Given the current customer service standards and ridiculous processing times, I would not recommend Canada Life to anyone.

Very disappointed! Avoid this company if you want peace of mind. Very unhelpful, they don't even pick up the phone! How can I expect them to help me in real emergency if they don't even pick up!!!