Great-West Life Health Insurance Reviews

I have had the great displeasure to have to deal with such a company. I had been selected for a random audit on an online claim. To my defense, I had mailed them right away afterwards to explain what I had done wrong. They continued to refund me the incorrect amount and then proceeded to lock me out of the e-claims privileges because I had not sent the receipts. I had sent it through an email and still it got lost in the ether!

I have had rude customer service from them and continuously receiving sub par service because they don't read their emails and lose my information always!!!!

Great west life lied to me about what was going to be covered, I sought out treatment, and then had my claim denied... I was left with a 500.00 bill.

Thanks a lot GWL.

This provider has horrible service, They take forever to process your claims and make every attempt to not pay when you get orthotics. They ask for every detail which is provided to them and sometimes they accept this and the next time they do not! Unacceptable service.

Ditropan is a medication paid by the gouvernement and them are not paying it, they want us to use old meds that are obsolete, and they just don't want to pay anything ...

I have been had the great displeasure of having Great West be my health and dental provider for many years. This is the company my employer uses, so I am forced into using this very inefficient company. I have told them , if I could opt out I would have years ago. They constantly, lose receipts I send in, causing me to go back to the pharmacy or health practioner and request duplicate ones, don't pay claims they should, and now the topper for me, after having a drug paid for for ten years, decided maybe they will only pay a portion of it. They admit it was a mistake on their part but still are really putting me through the ringer, having me go back to my pharmacy for a third time over the same drug, to get old archived receipts. I have gone through numerous people at Great West, some very nice but with zero power to change anything, a very condescending supervisor, to one who is nice, understands my point of view, but blames the drug department for all the problems . This issue is still not resolved, this is a prescription I do not see going off of in the foreseeable future, so I continue doing battle to have it paid. I am at the point where I am starting to think they are just trying to see if I will go away and forget about the whole thing. I am meticulous about checking my paper work and if I were not this way, I would be out hundreds of dollars. Others that I work with, don't have the time or the interest to check their payments and I dare say, Great West is making tons of money of people like these. Very inefficient company, my next step is to go to the Ombudsman for this company. Really disgusting that this company gets richer by stealing from the benefits of hard working people. Shameful. If you have a choice in your provider, don't go here, you'll be sorry.

I called customer service regarding my dental plan . Basically she knows nothing about my coverage and asked me to asked my dentist to try to submit a claim and I will know if it's covered or not. Then I submitted my spouse drug claim online and the reason behind it is "our record shows no drug coverage" but GWL issued new drug cards under our names around the same time of the claim. Now I am afraid even paying for a Family Plan, I might not be covered at all even if they claim on my login page that I have Family Plan for dental, drugs and vision.

For Healthcare, Vision and dental it's average and comparable to any similar insurer in BC. I've made several of the previous claims and did find payment was speedy (within 15 days). However I currently am off on medical disability and have switched over to long term. They are a lot nicer to deal with during the short term portion of the claim as they hope you are back to work within the short term disability period. When they finally authorized my long term claim I then went a period of 34 days with no payments switching from weekly short term to monthly long term cheques. I incurred several NSF fees from my bank and had to borrow money just to eat !!!! They DO NOT CARE about actually helping you to get better. They only want you to get back to work. They clearly do not take into consideration how stress can affect a client both mentally and physically and do not consider how this might actually be detrimental to the client and the employer and subsequently the insurance company if the client is not in a mental or physical position to return to work but is forced to due to financial stress and is told he the Great West Life Claims Adjuster that my financial difficulties "SHOULD BE INCENTIVE FOR" me "TO RETURN TO WORK".
They are robotic in their dealings and seem to have no compassion or sympathy for you other than what they are required to express as a customer service. I have been very open and honest throughout the entire process, in which my life has been turned upside down and around, and feel like I have no one on my side representing me.