Great-West Life Health Insurance Reviews

Quite horrified from dealing with Great West Life regarding the group medical benefits plan we pay into at work. After a dental claim was refused by GWL because my dental office booked my appointment 7 days early from my 12 month anniversary of that appointment, they refused to process the claim. When I called out that this fact isn't clear to members (most plans are as strict with the 12 rolling months issue), they indicated that there was no course of action for me, no way of escalating the matter, or getting any satisfaction from GWL. That's consistent with the rest of the complaints about this crappy company and coverage. It's table stakes coverage at a standardized rate and a lack lustre experience all the way around.
Take charge in your workplace. Petition for better service. Both dental clinics and insurance companies have it very easy - they are guaranteed payment of premiums by the employer (retaining at source) and no one disputes dental clinics maxing out their clients' plans.
The only one NOT profiting from this arrangement is the consumer who must pay for everything even when the service is REALLY BAD.
Great West Life - you suck big time!

very rude customer service,never give straight answer,no hope of ever changing,good luck getting any benefit

I have had the great displeasure to have to deal with such a company. I had been selected for a random audit on an online claim. To my defense, I had mailed them right away afterwards to explain what I had done wrong. They continued to refund me the incorrect amount and then proceeded to lock me out of the e-claims privileges because I had not sent the receipts. I had sent it through an email and still it got lost in the ether!

I have had rude customer service from them and continuously receiving sub par service because they don't read their emails and lose my information always!!!!

Great west life lied to me about what was going to be covered, I sought out treatment, and then had my claim denied... I was left with a 500.00 bill.

Thanks a lot GWL.

Ditropan is a medication paid by the gouvernement and them are not paying it, they want us to use old meds that are obsolete, and they just don't want to pay anything ...

I called customer service regarding my dental plan . Basically she knows nothing about my coverage and asked me to asked my dentist to try to submit a claim and I will know if it's covered or not. Then I submitted my spouse drug claim online and the reason behind it is "our record shows no drug coverage" but GWL issued new drug cards under our names around the same time of the claim. Now I am afraid even paying for a Family Plan, I might not be covered at all even if they claim on my login page that I have Family Plan for dental, drugs and vision.

For Healthcare, Vision and dental it's average and comparable to any similar insurer in BC. I've made several of the previous claims and did find payment was speedy (within 15 days). However I currently am off on medical disability and have switched over to long term. They are a lot nicer to deal with during the short term portion of the claim as they hope you are back to work within the short term disability period. When they finally authorized my long term claim I then went a period of 34 days with no payments switching from weekly short term to monthly long term cheques. I incurred several NSF fees from my bank and had to borrow money just to eat !!!! They DO NOT CARE about actually helping you to get better. They only want you to get back to work. They clearly do not take into consideration how stress can affect a client both mentally and physically and do not consider how this might actually be detrimental to the client and the employer and subsequently the insurance company if the client is not in a mental or physical position to return to work but is forced to due to financial stress and is told he the Great West Life Claims Adjuster that my financial difficulties "SHOULD BE INCENTIVE FOR" me "TO RETURN TO WORK".
They are robotic in their dealings and seem to have no compassion or sympathy for you other than what they are required to express as a customer service. I have been very open and honest throughout the entire process, in which my life has been turned upside down and around, and feel like I have no one on my side representing me.