Great-West Life Health Insurance Reviews

They take months to approve something that you are entitled to receive. You have to be persistent otherwise they won't pay anything. My husband works with another insurance company and comparing with this one is away better, they are faster and they don't play games like great west. Really bad company!

They have an answering machine phone system, very hard to get an agent on the phone. They rarely return phone calls. Rarely return emails. Very difficult to fax documents as their fax machine seems to usually not work and takes days to weeks to get a hold of an agent to confirm whether fax went through. Then it seems like they don't even read medical records sent to them. Got my claim and appeal both denied which took 5 months total. Denials didn't mention any medical information sent to them, doctor's diagnosis, or doctor finding I was not medically fit for work. You'll hear lots about being 60% able to work. It doesn't matter if you are vomiting, dizzy, or having other flu-like symptoms. Doesn't matter your doctor finds you unfit for work and in need of bed rest. The whole system is corrupt by design. Don't worry about your claim being paid out, it won't be.

The insurance is full of surprises. I was claiming for my dental and apparently, it is not covered because the first crown was less than 5 years. There is no booklet with exceptions available even though I requested it already like 2 times. This is completely a rip-off. I have the right to know what are the exceptions in order to make a choice if I go to my dentist in Canada or Europe. In order to receive a response, it takes more than 2-3 weeks. This is not a support service at all...

Hey folks - robbery = GWL. They don't cover anything. Says 100% but an absolute scam! The ombudsman should be called in and this company should pay out the millions it owes to everyone! How can anyone work for this company? I get it, you're scared to change jobs. At least tell the management that they are scamming ppl and that is no the way to do business. What a horrible company.

Stay away!!! This company takes your money and doesn't honour their policies. Doing treatment for cancer and was told I didn't have the claim, so I was still able to do my job. Forced back to work and had to stop treatment, will work hard to get my employer to kick this company to the curb. Took them 3 months to figure my claim and just denied it anyways. Doctors and the company are confused about why the claim was denied. This insurance company is an example of what is wrong in the world today - greed. Stay away from this dollar store insurance company. If you work for a company like this, look in the mirror and ask yourself: can I make this a better world for my kids or will I be a part of the problem

Great-West Health/Dental insurance policy is disappointing compared to competitors. GWL only pays what a guide would indicate rather than what a service provider charges. This is a real cheap way out of providing health and dental coverage. My partner's insurance does pay the difference of what GWL does not pay (as her insurance company Sun Life has good customer policy). GWL has no problem taking my monthly fee but maybe they should change their policy to reflect other insurance companies. If my employer did not use GWL, I would not recommend GWL due to their cheapness (policies) in co-insurance.

This 'company' is a complete and utter farce run by callous individuals. Their policies are a joke, leaving you with little-to-no coverage. There are numerous occasions where I am reimbursed $2, $4, $5 as a result of how they run the numbers. I am inclined to call it a scam, but somehow these sneaky crooks play by their fine print rules and get away with it. I advise anyone of good ethical character to steer clear from any involvement with this 'company'.

This is the worst company ever. They don't care about their customers at all. Only care about pocketing the cash every month.
No return of call. Will go to great lengths not to pay indemnity.

Waiting on phone call more than 30 min and nobody answers, just the operator says: wait. I tried to call more than 3 times this morning. Even no star for this but no other option.

Sadly through my workplace, we are forced to pay into this horrible company. They charge a fortune in monthly fees, yet cover nothing that other reputable insurance companies offer. A prime example is their pathetic mental health coverage. You can’t even get the cost of one appointment covered with a psychologist. Also, I’ve spoken to a few working moms who have coverage under their insurance policies for breast pumps. Big surprise, Great-West Life do not consider it essential. They do not care for their customers, they are simply out to gouge hard-working Canadians from their hard-earned money!