Great-West Life Health Insurance Reviews

I have GWL health and dental coverage through my workplace. My husband has a different insurance company. Previously with coordination of benefits, we wouldn't pay much more than about $50 for any dental claims because GWL would cover whatever my husband didn't quite cover. Ever since the new 2018 dental fee guide has come out, they no longer cover anything more than the fee *guide* outlines. This guide is woefully lower than reasonable dental costs. Now GWL has left us paying upwards of 1/3 of dental costs. This is ridiculous. When I call to ask why their policy has changed, they just say it's because of the fee guide and plead ignorance. What a horrible company. If I could switch, I would.

I'm under company insurance, the insurance covers for orthotics appliances. I went to the doctor to check and buy the orthotics appliances but when I claimed on the insurance policy, they've replied the doctor is not covered by the plan. And also they refuse to pay back for orthotics appliances. This company is a fraud just trying to steal money from people. Please look for a different insurance company to save yourself.

They will do anything they can not to pay you. This company is a fraud. They will use any excuse to delay the process and ask for clinical notes and once you provide everything they ask they will still find a reason to deny your claim

This company makes filing a claim intentionally difficult, often stalling claims indefinitely without requesting further information, just so they don't have to pay out. I was switched to GWL by my employer and I've been shocked by how terrible this company is in comparison to my previous insurance provider. Keeping claims difficult and frustrating appears to be this company's cost-saving strategy.

Nothing works with this provider. Their website is weak and poorly designed, information is obfuscated under menus that are unusable, the few times I have had the displeasure of using it, it didn't work and had to spend valuable time on the phone with a representative that was also unable to make it work. No apps to streamline claims, paper claims sent in are mysteriously "lost" or not received (despite tracking numbers and signature verifications), claim forms only found after escalating issues to plan admin and HR. I have never had so many "uncovered" claims and incorrect information given to me as when I started dealing with this insurance company... They are the epitome of "unsurance" as in: I am un sure if anything is covered. I have to constantly verify my account balance and spend time verifying payments as I have no confidence they will be forthcoming and cover negotiated and covered claims.

Calling in to their customer support will guarantee you to wait on the phone, as their call centre seems both understaffed and underqualified. Also the call centre agents are oblivious to my benefits and insisted I contact the HR of the company I am working for - what is their customer support centre's purpose then?

Website provides minimal information regarding group benefits plan to see what my coverage is. Coverage is pretty terrible for the money, some of the worst that I've seen from any group plans so far. Dental claims are often delayed or denied with no clear explanation. To give them credit, getting a pair of subscription glasses went moderately well, but even that somehow took longer than 4 weeks to process.

They keep sending me cheques that are missing a signature and its been like 5 months i havent recieved a payment from them. This company is a scam and their agents are really shady. I dont understand how they can operate a business like this. Horrible experience I wouldnt want to have anything to do with them ever again. When i saw other bad reviews I wasnt suprised. Never again will I ever have anything to do with them. Worst experience ever.

No update or callback to confirm address (I'm a SAIT student and somehow they didn't have my address on file?). No indication, electronically or by phone, that there was any problem whatsoever. Total disaster, complete lack of customer service. They had also entered my middle name as my last name, somehow. I log in about a month later and now my address and name are both correct, but my claim has vaporized. Like it NEVER existed. It has been THREE MONTHS, maybe even four, since I sent in my claim. No one has called or given any indication of a problem, and yet everything is just GONE. I never received anything in the mail, either. Total joke.

The quintessential slimy insurance company that gouges people out of money and uses any excuse not to pay. I called them before using any service, to ensure it was covered, they told me it was and then declined them all when I submitted my claims.

My husband has GWL through his employer and needed dental work done. He did a "predetermination" through the dentist's office, and got a quote back regarding how much was covered. The day of the surgery, the dentist found other things wrong and had to add to the list of services done. Most of the services were covered 100% through our insurance. A week after the surgery, GWL informed us we needed more information via mail. The dentist's office quickly sent original copies as requested by the insurance company. It has now been 9 business days since providing them with the necessary information and we have hit a wall. When my husband contacted GWL he was met with an "I don't care attitude" by the representative and given no estimated time for the claim to go through as they are "back logged for 2 weeks". The representative was unapologetic and seemed annoyed that my husband was even asking about this claim that we have now been dealing with for almost a month. I do not recommend this company to anyone! If you have this insurance company, my best suggestion would be to make sure anywhere you go does direct billing. I will be happy to leave this company once we are finally done dealing with this first and last claim.