Great-West Life Health Insurance Reviews

This is the worst of the worst. Was put on short term disability for heart issue, doctor would not renew my licence and I drive truck for a living. Had to wait 7 1/2 weeks for first pay cheque, and was about 1/4 of what I made. The Evil witch that looked after my claim could not give a care of my condition, she told me that I was running out of short term disability and if I applied for long term disability I probably would not get it, because not being able to drive is not covered, and I live 50 miles from work.
I had several claims with this company, because the company I work for goes with GWL, and every time just very negative. One time had dentist work done and was in the dentist chair, and dentist was doing work on my teeth, they tried submitting claim to see if I would be covered, and GWL wanted to talk to me to ask me a bunch of personal questions to verify it was me, I felt like 2 inches tall. The only people I would recommend this company to is my enemy's.

As detailed with the other reviews, Great West Life will find any reason whatsoever to deny coverage, regardless of what your doctor says. I am requiring medication to deal with my arthritis, and my doctor and I have tried several treatments. Luckily I have supplemental coverage through a different company (who approved the drug with no hassle!) because Great West Life wants me to try a drug that would react FATALLY with the drugs I am already on (and have been on for years). Literally they want to put me at risk of DEATH before they cover this other new drug.

Great West Life - we'd rather kill you than pay you.

They often drag out the claims process in an attempt to avoid paying out a claim, which often puts customers in a position of having to cover expenses while waiting for a claim to be approved. The agent said that they "getting tones of faxes".
Requiring excessive paperwork to cover simple drugs .
Not good value for money

Once they discover that you have missing teeth on both sides of your mouth, the only coverage you will get from them is denture and for the following three years they will reject all claims for the part of the mouth. The only people who can benefit from their dental insurance are people with healthy teeth who don't need it.

Throughout the years I have had to deal with them for one claim or another. Filled out paperwork for coverage on glasses, my primary insurance company refunds the money no problem and I submit the remaining amount with receipt and paperwork. And they claim I need to fill out more. This is not the first time I've done this either, seems every time I've dealt with them they change information needed or claim they need more. Funny how it's only their company I have frustration with. I've had coverage throughout my 28 years of work and never had issues with any other companies. A company I worked for changed to to them for insurance and because I hate them so much I quit and found another job. I refuse to have them as my primary insurer, I cannot help who my wife's company has but I can sure prevent my pay to go towards them.

Worst insurance company, claims take many days. Worst website ever, there is no comment on any submitted claim. Worst medical insurance, no benefit. All claim takes too long time. Some claim - you need to send the paper by mail to the company. You will have the answer after 3 weeks. Very old fashioned how they are dealing with the claim

My company terminated the group insurance with GWL on January 31, 2016. All claims served and sent before this date were supposed to be accepted and paid.
My wife's eye glasses were bought on December 15, 2015 and after claim went through here insurance, it was submitter to GWL (sent on January 15). And they refused to pay it because they artificially delayed the claim processing up to February 9th! How ridiculous!
Beware of this bunch of scammers.

In 2012 I had my upper front teeth broken off at the roots when I was head-butted by a child, and due to root absorption, they were extracted in 2013. Great-West said they were diseased, so wouldn't pay my accidental coverage. I offered to have an independent test of the teeth as my surgeon and dentist said my teeth weren't diseased. I was also covered by my husband's insurance company Sun Life, who sent me letters that they would pay a large amount of accident insurance. I even called them just before my surgery for implants to make sure I was still covered and they assured me that I was. After my surgery, they said I was never covered by them. How could they have my name etc. and I am not covered by them? After surgery, my surgeon said he was unable to repair the damage to my upper pallet, so I am left with an uneven gum line that looks terrible. I am still reeling from all my costs and if Sun Life hadn't committed to paying, I would have chosen a less expensive route such as a bridge. I am still in shock and still having financial and health problems from all the surgeries and antibiotics.

I have Green Shield through my employer and GWL through husband's employer . My claims are processed and paid in a total of 3 days with Green Shield. GWL is a totally different story. It takes about 2 weeks for them to process the claim and another 3 weeks to send out the refund :( I pay for my services with a credit card expecting to have reimbursement before the credit card bill is due but with GWL that never happens. Terrible, terrible service. I wish employers would boycott them and use other insurance providers as there is absolutely no excuse for such lack of time limit when processing/refunding claims.

I unfortunately have Great West Life as my benefits provider through my company and have had a terrible experience with them. They are consistently slow at processing your claim, and often taking weeks at a time. They have also on numerous occasions screwed up my claims and have repeatedly contact me for information that I have already provided them. It is not easy to resubmit an entire claim if you have already sent them the original copies. I've also had to deal with 3 separate individuals on one claim only to have to re-explajn my claim to each of them. This is a waste of my time and money. My husband has Sun Life and I have never had issues with them. They are fast and efficient at all times and provide detailed information of your plan and claims on their website where great West life seems like an archaic website.