Great-West Life Health Insurance Reviews

I'm under company insurance, the insurance covers for orthotics appliances. I went to the doctor to check and buy the orthotics appliances but when I claimed on the insurance policy, they've replied the doctor is not covered by the plan. And also they refuse to pay back for orthotics appliances. This company is a fraud just trying to steal money from people. Please look for a different insurance company to save yourself.

They will do anything they can not to pay you. This company is a fraud. They will use any excuse to delay the process and ask for clinical notes and once you provide everything they ask they will still find a reason to deny your claim

This company makes filing a claim intentionally difficult, often stalling claims indefinitely without requesting further information, just so they don't have to pay out. I was switched to GWL by my employer and I've been shocked by how terrible this company is in comparison to my previous insurance provider. Keeping claims difficult and frustrating appears to be this company's cost-saving strategy.

Nothing works with this provider. Their website is weak and poorly designed, information is obfuscated under menus that are unusable, the few times I have had the displeasure of using it, it didn't work and had to spend valuable time on the phone with a representative that was also unable to make it work. No apps to streamline claims, paper claims sent in are mysteriously "lost" or not received (despite tracking numbers and signature verifications), claim forms only found after escalating issues to plan admin and HR. I have never had so many "uncovered" claims and incorrect information given to me as when I started dealing with this insurance company... They are the epitome of "unsurance" as in: I am un sure if anything is covered. I have to constantly verify my account balance and spend time verifying payments as I have no confidence they will be forthcoming and cover negotiated and covered claims.

Calling in to their customer support will guarantee you to wait on the phone, as their call centre seems both understaffed and underqualified. Also the call centre agents are oblivious to my benefits and insisted I contact the HR of the company I am working for - what is their customer support centre's purpose then?

Website provides minimal information regarding group benefits plan to see what my coverage is. Coverage is pretty terrible for the money, some of the worst that I've seen from any group plans so far. Dental claims are often delayed or denied with no clear explanation. To give them credit, getting a pair of subscription glasses went moderately well, but even that somehow took longer than 4 weeks to process.

No update or callback to confirm address (I'm a SAIT student and somehow they didn't have my address on file?). No indication, electronically or by phone, that there was any problem whatsoever. Total disaster, complete lack of customer service. They had also entered my middle name as my last name, somehow. I log in about a month later and now my address and name are both correct, but my claim has vaporized. Like it NEVER existed. It has been THREE MONTHS, maybe even four, since I sent in my claim. No one has called or given any indication of a problem, and yet everything is just GONE. I never received anything in the mail, either. Total joke.

Once they discover that you have missing teeth on both sides of your mouth, the only coverage you will get from them is denture and for the following three years they will reject all claims for the part of the mouth. The only people who can benefit from their dental insurance are people with healthy teeth who don't need it.

Throughout the years I have had to deal with them for one claim or another. Filled out paperwork for coverage on glasses, my primary insurance company refunds the money no problem and I submit the remaining amount with receipt and paperwork. And they claim I need to fill out more. This is not the first time I've done this either, seems every time I've dealt with them they change information needed or claim they need more. Funny how it's only their company I have frustration with. I've had coverage throughout my 28 years of work and never had issues with any other companies. A company I worked for changed to to them for insurance and because I hate them so much I quit and found another job. I refuse to have them as my primary insurer, I cannot help who my wife's company has but I can sure prevent my pay to go towards them.

Worst insurance company, claims take many days. Worst website ever, there is no comment on any submitted claim. Worst medical insurance, no benefit. All claim takes too long time. Some claim - you need to send the paper by mail to the company. You will have the answer after 3 weeks. Very old fashioned how they are dealing with the claim

My company terminated the group insurance with GWL on January 31, 2016. All claims served and sent before this date were supposed to be accepted and paid.
My wife's eye glasses were bought on December 15, 2015 and after claim went through here insurance, it was submitter to GWL (sent on January 15). And they refused to pay it because they artificially delayed the claim processing up to February 9th! How ridiculous!
Beware of this bunch of scammers.