Industrial Alliance Health Insurance Reviews

Worst insurance company ever. Will not process your claim despite having coverage for it, Won't pick up the phone, will not reply to your email. very much Frustrated & disappointed. This company is a crook.

This company has consistently missed callbacks. Delayed or not made decisions regarding my claim. I am told to wait 15 business days for appropriate and simple decisions. This lapses into months in real time. There does not appear to be any customer service orientation. I have received assurances from supervisors that there would be no interruption in my income transitioning from short to long-term disability. I don't trust this company. Too much stonewalling.

STAY AWAY!!! We have group insurance with IA. This is the worst insurance company yet in my almost 20 years with Lanark County. They will screw you at every opportunity. They will pull 100% valid claims at random for review and delay the payments to keep your money in their bank account. They will delay payment of valid dental claims that you have already received a pre-determination for coverage. You will need to set aside at least an hour if you try to call them. If their lines are busy, they will hang up on you. If you inquire about the length of time to pay a valid claim, they will only respond to your inquiry after the claim has been paid.

Unfortunately, I’m having claims issues again with my medical supplies (took 3.5 months to resolve last year!). Here is where the troubles began….They lost one of my claims, took a few weeks to realize because they are so slow. I re-sent it. Then they asked me to send my latest ADP cheque stub (another delay), which I sent. So now they have a few claims, in excess of my government $487.50 grant. I called them asking why I didn’t get any money back from the last claim? Well…. Apparently, the total did not register as exceeding my ADP yet, so they had to resubmit all my claims again. I call back a few days later.... still no word, agent tells me my claim is being reviewed again. That is all she could tell me.

I submitted a claim for drug benefits. After a month of stalls, they told me they had never received my claim and that I would have to resubmit. I know they are lying because they processed a much smaller claim I submitted in the same envelope. I got copies made of my receipts and resubmitted. Now I can't check on my claim because they have blocked my access to their website. I'm over 70. I believe they want seniors to close out their accounts because seniors are not as profitable as younger members. If you are a senior experiencing the same treatment, please post here. We might want to get together and sue for breach of contract.