Industrial Alliance Health Insurance Reviews

My employer uses Industrial Alliance, not a problem at first, Dental work carried out, receiving payments back straight away without delay. But in December I was at work and thought I was having a heart attack, I am pretty healthy overall so experiencing something like this scared the hell out of me. After a 6hr hospital visit, I was given the all clear, following day at work, same symptoms, shortness of breath, light-headed, and again couldn't continue. So after a doctors visit and more tests, we still could not get to the bottom of it, so after being off work for two weeks, and then another my employer sent off all documentation to our insurance provider being Industrial Alliance to get the process moving while still determining what was causing the issues that I was experiencing. So after 3 months of being off work, with medical notes going back and forth, and results of tests carried out, they were still not forthcoming with any good news for me, like they always wanted more. So after 3 and a half months, and them knowing I had a scope coming up and awaiting further blood tests, they denied my claim, without the results of the scope and the further blood tests. I have been diagnosed with Hypothyroidism, which explained all of the symptoms I had been experiencing, Industrial Alliance refused my claim even before the results came back, This is totally wrong, and I hope anyone thinking about using their services should think again. Passing judgment without the facts, non-communications after waiting months, Paying into an insurance company that is not there for their clients especially after what I have gone through really shows what they are like. They are not doctors, and should not be allowed to deny anyone what is rightfully theirs. The end result, not worth appealing their decision as they said I have the right to do as it will only be another 3 to 4 months of waiting for their so-called outcome. I am feeling better and looking forward to returning to work on Monday, and I will be sure to spread the word around work about this company and my experience with them.