Industrial Alliance Health Insurance Reviews

Cancelation of policy without notice, they say that they sent letters I never received, wonder if they know what a phone is for.

Agents refuse to call service providers. Clients have to do crazy amounts of work to have receipts corrected when a simple phone call to the provider would have been able to resolve the entire issue.

Avoid this company by any means. They will do everything to delay payments by months. The customer service is useless. For example, they told me that "their system" doesn't recognize an address if it is written as an apartment number dash a building number. This is one of their outrageous reasons to either not to pay or significantly delay. I have to fight every time I submit a claim.

Worst customer service with associates who have no clue what coverage entails. Have to constantly follow up to ensure they do their work competently and on time. Never provide reasoning for why claims have been rejected up to the customer/client to call and follow up Date website.

Never process the claim on time. They are deliberately making the processing time longer and will not give you value for money. Won't cover most of the medications and increase the premiums substantially every year. I am fed up with their customer service too, For other insurance providers, if you submit claims online you will get your reimbursements in 2 days. These people will take 2 weeks even to process the claim. Such a headache. So if you have an alternate option, never ever take this.

INDUSTRIAL ALLIANCE is one of the worst companies I have had to deal with. They are all quick to take your premiums. INDUSTRIAL ALLIANCE promises that everything will run smoothly. But every time I have to fill my prescription the pharmacy tells you it's not covered. You KNOW that you have done and went through all the right steps and protocol and INDUSTRIAL ALLIANCE knows also. It's bad enough that you need this medication to keep living, but they DON'T CARE. IT'S ALL ABOUT THE PREMIUMS.

Lies to their customers. Be sure to get everything in writing or they will tell you something different when you go to collect reimbursement from them

This company is full of it. If you are a client, go to My Client Space. The first thing you will see is their new post "Say goodbye to paper forms!" I have been sending claims online for about 4 years now. I am yet to have a claim that went through directly without them denying it first to request paper forms and receipts. And I am talking about ALL kinds of claims. (Health, dental, feet, glasses, physio...) This is sad.

Their booklet says one thing and they lie to you on the phone and via email and say things are not covered constantly. Most drugs are not covered, no labs are covered among so many other things! They will only pay back what is “customary” to their standards which is absolute garbage. Getting the coverage you need to send emails call and lose hours in your day. If you get a job and they are the benefits provider get another job! You will be paying them every month for no coverage! Run run run

I submitted two claims and they never paid them out, I called them and they said they received my claims after the account was cancelled.