Sun Life Health Insurance Reviews

The worst insurance provider that we have chosen for our company; it was a terrible decision and the staff is completely incompetent

Forget about the policies and rules that are agreed on upon contracting with Sun Life. They will do whatever they can to rip you off based on their own judgement, based on what's more convenient to them. They will say 'You are covered for this drug up to the reasonable and customary amount of the lowest priced equivalent drug', but THEY are not reasonable, so they will apply customary amount as they see fit. Time to process your payments is another joke. 3 to 4 weeks minimum after they receive the claim, which you still have to send via regular mail by the way. Well, I guess that's because it still is 2018 and we do not have many alternatives to paper, right?

Almost three weeks waititing on a claim that is pending. No one has any answers, case manager working on my file happens to be out of office today and her manager didn't even have the decency to return my phone call. I have already waited the 60 days waiting period, I've been told no missing information or additional info needed, so what's the hold up? It's disheartening that the people you trust in purchasing a product to give you peace of mind don't care enough to give it. I'm very disappointed. Cause more stress to someone who is healing, shameful

Absolutely the worst insurance company. I have group benefits with Sun Life through work. They always find excuses to not reimburse the payment. I submitted several prescription drugs for my son and they returned and said the drug is not covered. My son had severe eczema and the hydrocortisone was prescribed by a medical doctor. But they said it's alternative herbal medication and not covered. Really? Hydrocortisone cream is not a herbal cream. I paid extra every paycheck to cover my son but at the end, all claims were denied. Useless policies and it's a company that needs to change. I urge all employers to not insure your employees with Sun Life. $ not well spent.

I am only with Sun Life as it is my husband who has their benefits through work. But I would never choose them if I had a choice. I had a claim I submitted with them, checked that it was indeed something covered by our benefits before going to the service. I submit the claim with my backup and get told it was denied - so I call in and first I get this extremely rude employee screaming at me on the phone and telling me over and over that it was denied because they are my husdand's insurance and not mine to use (though I am on the policy and know that I am under him on the insurance), he wouldn’t even listen to me, so I hung up and called back - spoke to another lady who put me through to her manager, who told me she couldn’t see why my claim was denied but that I needed to get the person who completed my service to call in with their information (though they had their registration number and all nesscary information.) I did so and had the person call in - waited forever to hear anything back about this and in an email, they say that they will reimburse me for this claim - great! But of course not, the reimbursement still hasn’t come yet and that was over a month ago, I called in to see what was going on and was told they won’t speak to me about anything. My husband needs to call and though my service came to $245 (and we were covered up until $300 per service), they are only reimbursing $100. So I’m just fed up at this point and say save your money. If you don’t have to go with Sun Life, don’t.

Sun Life has the absolute worst group insurance service ever. If you have a choice, pay any other company other than Sun Life for medical and dental insurance. They will do whatever they can to deny claims that they will eventually have to pay. They do what they can to make life difficult on their CUSTOMERS. The people that pay them! That is crazy to think. These guys are on a sinking ship because they don't have common sense and they like redundancy! Do yourself a favour and pay someone else. I guarantee they will be better than what Sun Life provides.

I am paying for the highest health insurance plan they have since year one and for the first time I sent my drugs invoices to claim department, which is a basic medication for regular hypertension, but they say that my drugs list is not covered, why? No answer, only told me to contact my area agent, I called him and briefly, he told me that it's not his responsibility!!

I only have Sun Life because of the company I work for. I submitted a few claims since November last year and EVERY SINGLE ONE OF THEM had a problem with the processing. I had all the backup documentation, everything properly done and still, there were errors with the processing. I'd NEVER recommend Sun Life to anyone. Stay away from them, if you want to keep your sanity!

The worst insurance I have ever encountered myself with, the only reason why I am with them is because my company is with them and between my spouse and myself I am the only one who can get benefits. Usually when you hand in a statement of your expenses, you expect them to pay without any hesitation, but no I had been given the round around of having to provide documents of proof that I have a doctor's approval then having to wait a week after in order to get my money, then having to hand in another statement of the same treatment and being told I need to provide proof when clearly they don't bother checking their system that I already handed that in, like what in the world now waiting another week to get my money back, and all I get is "sorry, sorry" over the phone. THIS IS THE WORST INSURANCE I HAVE EVER DEALT WITH!!! HEADS UP DON'T CHOOSE SUN LIFE!!!

The staff is the worst. I do not even know how they are working there. When I called them, they only said, wait.. They let you waiting on the phone for long, then they are back and I was told I will pass to the case manager. I have been waiting for a dental disbursement for more than 3 months and so far nothing. I got a call from the "supervisor" - such poor communication. It was hard to understand what he was saying. I called one of the customer service and play the message for him..the customer service just jump to ask..what can I do for you...Don't give the money to this company...for me because I have no choice my workplace is the one paying for the benefit...Don't give money to these people who doesn't care.