Worst insurance company
by Mark Patton on Jan 26, 2018
1 out of 5 stars
Worst company ever. Save your money and go somewhere else. They will take your money but if you come with a claim they will do everything that they can to deny your claim.
I made a claim a month ago and they are requiring unnecessary information even after I gave them the original receipts. Scam company. Please pick some other insurance company.
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For extended benefits, sun life's policy seems to be to drag out your claims until their claim limits are reached or they found any reason to exclude coverage. Three times I sent in information with different reasons for denial. I terminated my policy with them and submitted a claim. After not being paid I found out they were requesting a referral for medical claims (which BTW we had sent in before, but their policy is you need to send in every 12 months. Most other companies I have dealt with do not require this even once). They sent this information in and I was told that the claim period had ended. I don't understand how this company can deny money entitled to you because you have exceeded their policy periods. They have no problem taking in your monthly payments but do anything to exclude paying out. I agree with other posts as to how anyone can work for this company. They must be paid commisions on how little they pay out for claims.