Sun Life Health Insurance Reviews

My company switch from Claim Secure to Sun Life and for a while all was fine but then in September I had an accident while traveling and they have denied my claim for hospital and operation costs. Continuous fight with them and Europe Assistance. Still no reimbursement and feel it will have to end up in the hands of a lawyer.
Also since December any claims for prescriptions or physio are delayed and I cannot get any straight answers from agents or supervisors who say they will call me back and they don't.

Since I got a new employer, I had to switch to Sun Life. I have had nothing but huge problems with them. After months of paying for a family plan, my fiancé had dental work done only to find out we had to pay all money out of pocket because Sun Life was saying that we were not covered. After many many calls with them, they finally saw that we were in fact covered and had been this whole time. Fast forward 5 months later and we still have not been refunded the money. They are now trying to claim that they paid us out. Incredibly rude cutting me off when I tried to explain what had happened. They do not listen, do not refund or properly cover you for multiple claims. I will be cancelling my coverage and will never deal with them again. I will go back to my previous insurance company which is wonderful, respectful and I never have issues with. Sun Life, maybe you should treat you clients with respect as we pay for the seats you sit in.

Biggest scam! They got 25 years of my payments and denied my policy at the age of 56.

I see so many complaints here and on other forums but clearly, they don't care. They do not want to pay their customers. Deny claims at any cost. Claimed for a pair of prescription glasses and they denied saying the seller we bought glasses from is barred and they expect us to know this. No notifications from their side considering I have an app and I received numerous notifications from them. After I complained they said it's not their fault it's the seller who is a fraud. Worst customer service. How can they blame the seller who is cheating us by not telling when they are doing the same thing.

Where does one begin? Their customer service is completely unorganized and unprofessional. Oh, and they are total crooks. I was informed by an agent something (big) was covered and when I tried to submit it was denied and three months later they have not addressed my questions. And their technology is seriously lacking and behind other providers. I’ve used other providers and while they are all the same to an extent, none are as grimy as these guys.

So, I decided to apply for Sun Life since my employer had it before with us and since we got laid off I thought it would be a nice thing to continue... But I was wrong I wish I could give them negative stars! Not only did it take 2 months and they promised me several times I could continue it with my plan. Once all the paperwork was signed they took back almost everything they previous said over about 15-hours of phone time in 2 months just so that after I sign the last page they can tell me - "oh, no, you can't continue your previous plan and now you have to wait 4 months before we give you benefits... So, yes, you can say Sun Life doesn't care about anything besides their income!

Encore difficile de faire quelque chose qui devrait être super facile. La lois pour les médicaments est facile; tu est assure avec le prive ( et c est complique pour toi ) ou avec le gouvernement et la pharmacie fait tout pour toi. En ce moment je dois passer des longues heures a gérer une simple réclamation qui avant de payer 2, 200$ par année d assurance me prenait 5 minutes en pharmacie.

Got stuck with 300 dollar bills because of a hidden and vague disclaimer which apparently did not cover the procedure. Very sneaky.

Each time I made a claim, I called before to ensure I was aware of how much I would be covered for vision, dental etc. I was told that 100% of my personal benefits would be covered in some cases, while others would be 80%, in accordance with my plan. I also made sure to check my mobile app and review the same information provided by the customer service line. Each time they reviewed my plan there was always less coverage and when I followed up with the claims, there was always an excuse as to why I wasn't given the full amount. Horrible service. Please do not invest your money.

Avoid this company!! The wordings in their insurance terms is the worst I've ever seen, most misleading and doesn't make sense.