Sun Life Health Insurance Reviews

It's hard to get hold of customer service staff. Then once you get hold of them, they cannot even provide you with any assistance. Full of sorry words on your conversation with them, as they said that they only have limited access. It's funny that Sun Life Health created a Costumer Service hotline and yet those people cannot even help nor assist. They have limited resources and limited access, what's the point of having that Department? As for Health care providers, they only have 30 days to backdate the claim, but if you cannot get into their portal, they advise you that you will wait for 10 business days for the supervisor to call you (at the time and day of their choosing), then if you missed their call, you need to call the Customer Service Representative hotline again, and you will wait another 10 business days again until you lose your 30 days allotted to file a backdated claim. What a real pain....