Health insurance Reviews

Sun Life Health Insurance Reviews

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(158 reviews)
Sun Life
1.2 out of 5 stars:
Customer service:
Value for Money:
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by Frustrated on Aug 6, 2022
1 out of 5 stars

I am extremely frustrated at long wait times to speak to someone, and absolutely stupid answers provided to questions. If you don’t know say “ I DON’T know” I would certainly respect you a lot more for it. Why is there higher call volumes….75 %of things are done by the customer online. Personally if people on still working from home it’s time to find a way to manage the work getting done more closely. Clearly, by your 1-star rating, you don’t care about customer service.

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I’m still on the phone, over 40 minutes waiting for a representative. So far...

by Dan, 74 year old client. on Feb 28, 2022
1 out of 5 stars

Service is ridiculous! They do not deserve to be in business. A lady just answered, I wasn’t fast enough to get the number she requested so she just hung up.
Despicable attitude and service.

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