What can a customer do to improve your service
by Frustrated on Aug 6, 2022
1 out of 5 stars
Health insurance Reviews
Sun Life Health Insurance Reviews
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(158 reviews)
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Service is ridiculous! They do not deserve to be in business. A lady just answered, I wasn’t fast enough to get the number she requested so she just hung up.
Despicable attitude and service.
I am extremely frustrated at long wait times to speak to someone, and absolutely stupid answers provided to questions. If you don’t know say “ I DON’T know” I would certainly respect you a lot more for it. Why is there higher call volumes….75 %of things are done by the customer online. Personally if people on still working from home it’s time to find a way to manage the work getting done more closely. Clearly, by your 1-star rating, you don’t care about customer service.