Sun Life Health Insurance Reviews

This is by far the worst company I have ever interacted with (in any industry, for anything).

They are currently charging me for vision insurance but do not have me in the system. Because they do not have me in the system, they say they can't be charging me. My paychecks say otherwise.

The customer service is slow, rude, and completely unknowledgeable.

They are inexpensive because in this case, you really do get what you pay for. The hours of time you spend trying to fix their mistakes is worth so much more than the money you "save". If you care about yourself, choose ANY other company.

I submitted three claims for prescription drugs ranging from $46-72 dollars. I was given $3 back in total because senior claims manager said the reasonable and customer cost of my prescription was $1. WHEN WAS THE LAST TIME YOU BOUGHT PRESCRIPTION FOR $1? He suggested that I shop around. Going back to Great West Life. Sun Life in my experience is the worst insurance provider for a group. Recommending my employer change providers.

The worst insurance provider that we have chosen for our company; it was a terrible decision and the staff is completely incompetent

Forget about the policies and rules that are agreed on upon contracting with Sun Life. They will do whatever they can to rip you off based on their own judgement, based on what's more convenient to them. They will say 'You are covered for this drug up to the reasonable and customary amount of the lowest priced equivalent drug', but THEY are not reasonable, so they will apply customary amount as they see fit. Time to process your payments is another joke. 3 to 4 weeks minimum after they receive the claim, which you still have to send via regular mail by the way. Well, I guess that's because it still is 2018 and we do not have many alternatives to paper, right?

Customer service is terrible. Perhaps it was just who handled my claim, Renee P. I wouldn't recommend this company to anyone

Almost three weeks waititing on a claim that is pending. No one has any answers, case manager working on my file happens to be out of office today and her manager didn't even have the decency to return my phone call. I have already waited the 60 days waiting period, I've been told no missing information or additional info needed, so what's the hold up? It's disheartening that the people you trust in purchasing a product to give you peace of mind don't care enough to give it. I'm very disappointed. Cause more stress to someone who is healing, shameful

Absolutely the worst insurance company. I have group benefits with Sun Life through work. They always find excuses to not reimburse the payment. I submitted several prescription drugs for my son and they returned and said the drug is not covered. My son had severe eczema and the hydrocortisone was prescribed by a medical doctor. But they said it's alternative herbal medication and not covered. Really? Hydrocortisone cream is not a herbal cream. I paid extra every paycheck to cover my son but at the end, all claims were denied. Useless policies and it's a company that needs to change. I urge all employers to not insure your employees with Sun Life. $ not well spent.

Looked into Sun Life for Health and Dental as a small business. The worst customer service and the absolute worst coverage offered. They never get back to you, pass your calls around until your disconnected and will only deal with you via snail mail. THEY DON'T COVER WHAT YOU ACTUALLY NEED COVERAGE FOR. They could have told us this from the beginning. Instead, they picked apart the paperwork for two months (this box not checked, this wasn't initiated) before sending via mail once again nothing was cover. They will not cover any medication that you are already taking!!! THEY COULD HAVE TOLD US THIS TWO MONTHS AGO INSTEAD OF DRAGGING IT ALONG!!! No humanity, just lengthy bureaucratic process without no actual help.

I am only with Sun Life as it is my husband who has their benefits through work. But I would never choose them if I had a choice. I had a claim I submitted with them, checked that it was indeed something covered by our benefits before going to the service. I submit the claim with my backup and get told it was denied - so I call in and first I get this extremely rude employee screaming at me on the phone and telling me over and over that it was denied because they are my husdand's insurance and not mine to use (though I am on the policy and know that I am under him on the insurance), he wouldn’t even listen to me, so I hung up and called back - spoke to another lady who put me through to her manager, who told me she couldn’t see why my claim was denied but that I needed to get the person who completed my service to call in with their information (though they had their registration number and all nesscary information.) I did so and had the person call in - waited forever to hear anything back about this and in an email, they say that they will reimburse me for this claim - great! But of course not, the reimbursement still hasn’t come yet and that was over a month ago, I called in to see what was going on and was told they won’t speak to me about anything. My husband needs to call and though my service came to $245 (and we were covered up until $300 per service), they are only reimbursing $100. So I’m just fed up at this point and say save your money. If you don’t have to go with Sun Life, don’t.

Sun Life has the absolute worst group insurance service ever. If you have a choice, pay any other company other than Sun Life for medical and dental insurance. They will do whatever they can to deny claims that they will eventually have to pay. They do what they can to make life difficult on their CUSTOMERS. The people that pay them! That is crazy to think. These guys are on a sinking ship because they don't have common sense and they like redundancy! Do yourself a favour and pay someone else. I guarantee they will be better than what Sun Life provides.