Allianz Global Assistance Travel Insurance Reviews

I have been a loyal RBC client for over 10 years, but I am extremely disappointed with Allianz Global Assistance Travel Insurance. Filing a claim for stolen parcels was a complete waste of time. After months of review, they informed me I wouldn’t be covered. Why is RBC even partnered with this company? This insurance is advertised as a perk of my RBC Visa, but it feels more like a hassle than a benefit. It’s incredibly frustrating and not what I expected from RBC.

WestJet Airlines has hit a new low in service with having Allianz Global as their travel insurance provider. Not only would Allianz not pay out on purchased insurance for a cancelled (actually a re-booked return) flight, their explanation note made absolutely no sense. "No benefit is payable for used expenses"? Speaking with an 'agent' to follow up on the explanation resulted in only more aggravation, having to resubmit all the information again through a ridiculously cumbersome online claim process, and getting absolutely nowhere - including no reimbursement of the claim for a big difference in flight cost.

Long story short, my wife broke her leg in Italy. She needed a surgery asap. 3 doctors said “yes according to X-ray you require a surgery in the next 48 hours”. We went into it. Because we took the decision by ourselves.
Result? They dropped us. We cried so much. We were left alone by these people.

I had EVERY possible thing I was supposed to have for my insurance, and they did NOT pay out. They make it impossible to fill out the claim in the first place, and then they don't pay out when you have EVERYTHING you're supposed to have. Do NOT waste your money.

This insurance company is awful. I got travel insurance when need the emergence help they deny converge. I have to pay all the bills.
Please don't trust this company.

If I could put 0 stars I would. These people have given us the run around since day one. The are stalling, we are now being threatened by the hospital to be sued for non-payment. Allianz data team "made an error" and payments in their system have been entered to my father, who passed away.
I have been calling them constantly, always get the run around, no one really cares about all the stress we have gone through.

I sent a claim for an emergency situation in our last vacation and I am waiting for about a month. The claim has not been touched so far waiting review!
Unbelievable, I will not buy insurance with Allianz ever again or recommend to anybody.
Just lost a consumer for terrible service.

Had medical emergency with doctor report to not travel, I sent them the documents they ask for.
They kept dismissing my claim and asking for more documents they didn’t ask before.

My new Iphone got stolen in Capetown. When I agreed to my travel insurance with Allianz it stated the handling of a claim could take up to 25 working days. So, 28 days after my claim, I called them to ask for a status. I got told that because it's super busy, it now takes up to 30 days to review a claim.

After 33 days, I called them again. They said it could take up to 40 working days, and now, when I thought it couldn't get any worse. They told me it could take up to 50 working days.

Can't even imagine how long it will take them to handle a claim in the summer, 120 days?

Do not waste your time. This company is pathetic and does not care how your condition happened. They will find a way to deny your claim. Not worth the hassle. I’d be making a formal complaint.