Allianz Global Assistance Travel Insurance Reviews

Totally hopeless. Avoid it and choose another insurance company. Simple claim for damaged luggage processed by 1.5 month, and concluded as not relevant, as these guys did not recognise what is reimbursement from air company for items I bought as my luggage was lost, and claim for the damaged case. Zero, literally zero professionalism, greedy for money, hope they will disappear from the market.

I had to cancel a trip due to pneumonia. We provided all the documents needed to Allianz but were told to reprovide each one in turn. Some were requested three times. We are still waiting over three months later. I do not believe they want to pay. The insurance charge was $1500.

I've spent probably, 10 hours of time, and 6 months to get a $300 claim, it is a total joke! Stay away from these scammers and use someone else.

I purchased insurance for concert tickets. I wound up not being able to go. They claim it gives you peace of mind in case something comes up. Turns out they don’t cover a GD thing. They only cover “specific reasons” in order for a claim to be approved, and apparently, you need to be losing a kidney in order for it to be a qualifying reason!

I recently traveled to Costa Rica early this year. 3 days into my trip I fell ill. 7 days in I was so sick I went to the clinic in Samara. The nurse did blood work, hooked me up to IV, and nebulizer, and put an antibiotic through the IV. Went to the pharmacy got my meds n was bedridden for 4 days.
Came home and still had this Bacterial infection I caught there, ended up dealing with this sickness for 4 more weeks.
This company, and the worst customer service EVER, took 3 months to decide nothing was covered under my insurance to their liking. So I'm out 800$US.
All they paid me was my insurance premium back...
Disgusting business practice.
NEVER DEAL WITH YOU AGAIN, AFTER 15 YEARS OF FAITHFUL SERVICE.

I got full coverage for my business travel from Vancouver to Santa Cruz Bolivia in November 2022. I traveled from Vancouver to Cancun and was about to catch a flight to Santa Cruz when I came to know that there is a general strike all over the city, cars were being burnt, etc...
I had to come back to Vancouver and then again go in December with another ticket.
I filed the case with Allianz Insurance and my case kept on going and finally, they declined my claim saying that I am not eligible for the claim. If a person cannot travel due to a strike and complete lockdown of the city then what was the travel insurance cover me for? Wish you had 0 and I would have given that rating and not even 1!

I purchased travel insurance from these guys and had to cancel my flight a few weeks after. After calling them and waiting on hold for an hour and a half I was finally able to get someone to send me the paperwork to file my claim. (There was a ton of paperwork to btw) I sent it all on the same day and just got an automated response saying they had received it. A month later I emailed them to check that they had got everything okay and if it was still being processed...no reply. Two weeks later I called them and was on hold for almost 2 hours. A guy picked up and asked for my name and case number which I gave and he put me on hold again. Almost an hour later, the call disconnected. This is the company that airlines are recommending through their website?? Also, the website that they try and send you to doesn't really work either... Keeps sending you in circles.
Wish I had read these reviews before wasting any money on travel insurance that does absolutely nothing.

I submitted a claim for a flight delay of 26 hours for emergency purchases as we had no luggage, the total claim is less than $500.

4 months later I am still waiting for the claim to be processed and paid, Email follow-ups go unanswered, and prior calls hold time was more than 1 hour, today I spent over 2 hours on hold simply trying to get an update with no success.

I pay for my Avion RBC Credit card so I can enjoy the peace of mind that I have insurance, I would hate to have a medical emergency and have to rely on Allianz to respond! I will cancel my RBC cards and choose a bank card that does not use Allianz as their Insurance provider.

6 months later they are still asking the same questions. You have to spell out everything 2 or 3 times. The documents provided clearly say no refunds yet they want proof of no refunds. We resubmit and circle and hilite that it clearly says no refunds. Why don't they read it themselves instead of creating more delays? The list of incompetency goes on and on.
They imply we can call them at 1-800... however, the recording usually says they have higher-than-expected calls and to call back again and again and again and again... All day every day for weeks.
I would never recommend RBC Travel Insurance or Allianz Global Assistance.
I could give a negative star I would.

What a terrible system, I have been harassed by a travel insurance recording that continues to tell me I can buy my travel insurance online. However, did you know you can't but multi-day 30+? That's why I'm calling, do you think you could set up a button like "press # 4 if this is 30+ days insurance!!! I set up three callbacks and not one call back! Most ridicules way of telling me "my call is important to us". Totally intolerable! Waste of time!