Allianz Global Assistance Travel Insurance Reviews

Ok, I put a claim in for a friend. He got hurt on holidays. Nothing serious, but cost him a fair chunk of change. I never heard from this company one time. I submitted all papers and waited. If I had not kept calling in, I would still be waiting and papers would be missing. I called every week, talked to different people. I know you need to wait, but it would be nice to have them report something. Tell me they got all information. One guy told me I submitted the wrong medical/claim form, as it didn't have the name Allianz on the right top corner. I told them it did as I was looking at the form on my computer. He then says "Oh". I did give a 3-star rating as the people were friendly, got through quick and my friend got his money after 2 months. I am dissatisfied with the communication, though. The trick is call every week and be firm!