Wow, save your money and don’t deal with Blue Cross/CanAssistance
by GrannyA on Mar 22, 2024
1 out of 5 stars
Do not get this insurance
It took me 5 hours in PAIN to get an ok for treatment. Got a confirmation that my arm was broken Got meds to get back to Canada Long story short. I had surgery in Canada 15 screws and a titanium plate. They oked the treatment but as of today Feb 14,2024 They will not pay the bill of $1922.00.
Do not get this insurance. They don’t pay out. They lie on the phone and don’t keep proper records. Shop else where. Run from Blue Cross.
Taking them to court. 😡
I was a member of blue cross for several years, and I purchased certificates from them yearly as I am a frequent flyer. I got sick on my trips, nothing serious but I needed to see a dr. Contacted blue cross, they said they didn’t have my certificate number because I had told them I don’t have it, clearly they saw this as a chance to save money. I had to pay out of pocket for my visit at that time. They were clearly trying to save money cuz I had the certificate at home, just not on me. They didn’t know that. Matter of principle. If you with blue cross, take pics and have several copies of your certificate.
I would never get another insurance with them again. Congratulations blue cross you lost a loyal member.
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Submitted all necessary documentation totalling $775.50 for an acute gastrointestinal infection while on vacation likely bacterial or parasite. They do not ask you for everything when they make their initial contact with you. Every week or so they will request additional information and I am assuming that is a delay tactic. I have always acquired travel insurance and have travelled frequently over the years. This is the first time I have had to make a claim and did not realize what an agonizing task this is. Hopefully I will eventually get reimbursed but will be researching more reputable insurance coverage in future.