Blue Cross Travel Insurance Reviews

Submitted all necessary documentation totalling $775.50 for an acute gastrointestinal infection while on vacation likely bacterial or parasite. They do not ask you for everything when they make their initial contact with you. Every week or so they will request additional information and I am assuming that is a delay tactic. I have always acquired travel insurance and have travelled frequently over the years. This is the first time I have had to make a claim and did not realize what an agonizing task this is. Hopefully I will eventually get reimbursed but will be researching more reputable insurance coverage in future.

I was a member of blue cross for several years, and I purchased certificates from them yearly as I am a frequent flyer. I got sick on my trips, nothing serious but I needed to see a dr. Contacted blue cross, they said they didn’t have my certificate number because I had told them I don’t have it, clearly they saw this as a chance to save money. I had to pay out of pocket for my visit at that time. They were clearly trying to save money cuz I had the certificate at home, just not on me. They didn’t know that. Matter of principle. If you with blue cross, take pics and have several copies of your certificate.

I would never get another insurance with them again. Congratulations blue cross you lost a loyal member.

My daughter was sick on the way back from NYC. We called BlueCross who informed us any big emergency hospitals will accept Canadian BlueCross. The hospital thinking it was US fortunately accepted the number (initially) as we would have been charged $2600 US dollars.
I filed a claim when I received the hospital's invoice in September 2023 after all the documentation was sent. It is now late January 2024. They informed me the adjuster recommended it would be paid. I have since received numerous collection agency phone calls and bills.
I have emailed the adjuster numerous times to gain information on the status - dead air. I am calling now. My estimated wait time is 45 minutes.
I have since bought new travel insurance and never again with Blue Cross. People are now asking, who was the provider you had issues with BLUE CROSS. I know a lot of people and am about to email my ombudsman.