Pembridge Insurance Auto Insurance Reviews

In the winter of 2020, I was driving on highway 108 in New Brunswick Canada around 10 pm. Out of the blue, a deer bolted from the passenger side. We had no chance to avoid the accident so we struck the deer. We stopped and called the RCMP but since the deer was not on the road and none of us were injured, they did not come out. We were able to drive home. The next day we called Pembridge insurance. They treated us so poorly on the phone indicating we were at fault for the accident. When I arrived back home in Ontario there was a registered letter waiting for me. I opened it up and it was a cancellation for non-payment. How can I have a non-payment when they automatically withdraw payment monthly from my credit card.
I was told my credit card was expired. They never called me or write to me informing me. I phone my bank and the bank told me if they had tried to get the funds when they said they did there were no issues. To settle this they said I would need to pay a $50 fee. I told them I did nothing wrong and if they insist I pay this $50, I will go to another company. That's what I ended up doing. Now they have me on their file saying I was cancelled for non-payment. I will be taking them to small claims court if they do not resolve this to my satisfaction.

A car driver getting out of parking lot hit hard the back of my car. It was not my mistake but I was told that I have to pay 50% of repairs. The body shop sent Pembridge estimate for the repairs. After 2-3 days the body work was done I went to pick up the car and pay 50% of my part (about $687) but body shop will not release it as there was no approval from Pembridge for repairs they told me that they did not receive any estimate. It was Friday afternoon and I could not contact my claim advisor as he left early. After week end I again tried to contact my advisor but he was not there. I contacted a supervisor of Pembridge and got my car released as she promised to pay 50% of repairs without handling further..
To deal with this company is waste of time. Terrible service. Actually I will give 0% rating.

Experienced my first not at fault accident in over 10+ year of driving and thou Pembridge has been my insurance company for the last 5 or so years accident free , what a horrible experience it was with my claim.
Alex was my claim assistant and no matter how much I called and left messages and called and left message I would never get to speak with her. I got to my frustration point and went above her to her so call Supervisor or Manager Jose absolutely NO Better.
So my accident happen in December 2016 and thou I had to literally run after the person that hit me sending me into a park car, because she drove off, she allowed her son who was not at the accident to give the police report at the collision centre and give a totally different story (now I see how worthless people really are) which Pembridge easy gobbled up and told me the stories are conflicting so I now have to pay my $1000 deductible. Absolutely LUDACRIS! On top of that the accident accorded at the end of the second week in December I opted to choose my own repair shop to ensure the job was completed properly. They did not sent someone out to access my Vehicle until the second week of January 2017 and at which point they now wanted the bodywork shop to hurry the job, after my vehicle sat at the body shop for 3-4wk at Pembridge delay.
Making matters worse the adjuster calculated the repair time incorrect and Pembridge had to extend the rental vehicle I had and basically Jose the Supervisor said NO we’re not going to, it’s the fault of the body shop, keeping in mind Pembridge took 4wks to actually send out the adjuster, and I had to return the rental on a cold snowy evening even thou my vehicle was not ready. HORRIBLE, HORRIBLE, HORRIBLE.
If this is what I pay $187/mths for I don’t want their service. I will definitely be looking for new cover and would ABSOLUTELY NEVER refer Pembridge Insurance to anyone.
DISGUSTED SERVICE

Beware fraud, unprofessional and untrustworthy. We sign up with Pembridge insurance in February and I was quoted $590 /monthly for home and auto and in April they started taking about $790 from my account. I contacted my broker manager at Stoneridge insurance at Mississauga and he promised me that he will talk to insurance and get it fixed. After so many calls he told me that Insurance declines my discounts because I didn’t agree to get a device on my car but I never received any emails or text from insurance. He gave me a contact of a manager at insurance (insurance never gave you any information and told me to speak with a broker). The manager said they weren’t given my information on time by the broker and broker said he did. By that time 3 more payments were taken out from my account. So, at last, I was promised to cancel my insurance without penalty. What that wasn’t end of it? I was slapped with threats of paying a cancellation or effecting my credit scores and insurance said to speak with my broker and broker was very rude and stopped taking my calls and stopped replying my emails. At last, after suffering for 4-5 months matter was resolved with the help of my legal advisor (but I still don’t trust them).

This company is a scam. They threat you to cancel your auto insurance if you don't pay the FULL AMOUNT of your insurance for the year! They give you ONE DAY notice for the payment.

Very slow insurance services for accident reimbursement. Ex. Towing cost from the accident location to reporting center, and reporting center to repair body shop. Also, the replacement parts are not all from OEM. Some from after market and some from OEM. I emailed more than 3 times and left 2 voicemail to ask to call back from pembridge. Never received a call back or email.

If I could give this company a “no star” rating, I would. They screwed up in every department when I made a claim. Who was at fault (under investigation), lied to me on several occasions, tossed around from 6 different agents who did not know about my claims, forcing me to retell my situation over and over again and then never hearing from that agent again. After terminating my policy, they continued to take payments out, and charging me $50 fee for putting a block payment on my account. They still owe the therapeutic company for sessions. Very unprofessional and mismanaged company. If you want headaches, frustration and sleepless nights — choose this company.

I have been paying both my home and car insurance monthly for the past 5 years on time. On August of this year, I made my payment on the day it was due, and I got a confirmation email from them stating I have made the payment. A few weeks later, they email me about me not paying the month worth of insurance and wanting to charge me extra for not meeting the deadline. When I talked to an agent with my broker about the issue and how I did pay and have a confirmation email, they didn’t do anything to help. Honestly, I’m disappointed and will not be a client with this insurance company and would not recommend anyone to join this insurance company.

I was in a mental distress and deposited the money in a wrong account. Two months later, they cancel my policy. I could have paid all the premium in one go!
Very heartless for customers who are with this company for almost 10 years. Things happen, but the way they treated me was very bad. I don't recommend them to anyone. I never claimed anything, never missed a payment, but the way they acted, I will not be them for too long.
Bad Business ethics.

I regret to say that my experience with Pembridge Auto Insurance has been nothing short of a nightmare. From exorbitant pricing to abysmal customer service, this company has failed on multiple fronts.

Firstly, let's talk about their pricing model. When I initially signed up with Pembridge for my 2015 Jeep Wrangler Zahara 4d, I was shocked to see the monthly premium set at a staggering $480. Their justification? The vehicle was over 6 years old. Fast forward to November 2023, when I upgraded to a brand new 2023 Jeep Wrangler 4d. One would expect the premium to decrease given the newer model, right? Wrong. Instead, it skyrocketed even higher, all because the car was new. How does that make any sense?

But wait, it gets worse. A payment issue turned into a complete nightmare. Due to a fraud alert on my credit card, my payment to Pembridge was affected for less than 24 hours. I wasn't even aware of this until I received a letter in the mail two weeks later, stating that I had lost my monthly payment option and was now required to pay the entire year's premium upfront, totaling around $5,000. Despite immediately reaching out to both Pembridge and my bank to resolve the issue, it quickly turned into a bureaucratic nightmare.

Pembridge demanded a letter from my bank explaining the situation, which took over four weeks to arrive. In the meantime, they not only canceled my policy but also left me uninsured for a month and a half, with a red flag on my record due to their incompetence. Despite my repeated attempts to rectify the situation and offer alternative payment methods, they remained obstinate, ultimately leaving me in the lurch.

In conclusion, Pembridge Auto Insurance has not only demonstrated a complete lack of understanding and flexibility in their pricing and payment policies but has also showcased abysmal customer service and bureaucratic inefficiency. Save yourself the headache and look elsewhere for your insurance needs.