Pembridge Insurance Auto Insurance Reviews

Continued to debit my account for premiums 11 months after they were notified by my broker that I had changed insurance. Now I’ve waited more than 14 business days for a refund check of nearly $4000 to be mailed out and nothing. Premiums were very reasonable in the first year but increased exponentially in the following years.

Way behind on processing. Cannot keep any files organized. Cancelled policy and believed everything was paid until they sent a demand notice nearly a year later - took almost 6 months to receive an explanation of what the demand was for and by then they sent it to collections. No responses were ever received or any communication received in nearly a year about the balance owing or an explanation or documentation/support on why.
Very unprofessional and completely useless. Insurance companies are terrible but these guys are trying to set the bar even lower...

I had my Insurance with Pembridge Insurance and they are the worst. I left the country for 3 months. I paid in full for the year and asked if I can get a 3-month refund of my policy only if possible. They said yes they can do that. I did not ask for a refund of the remaining months on the policy but just the 3 months. And after I returned they said they sent a registered letter cancelling my policy, to contact them if they don't receive the remaining money due for the policy. They never mentioned anything to me about refund of the remaining months of the policy. And Pembridge has my Address, phone number and email address. And only contacted me by 1 registered letter. Now, this letter has been misplaced but as a service provider the Pembridge company should have reached out to me since I am the customer. Saying we have made several attempts to contact you by mail, phone and email with no response.

I have a car and tenant insurance with Pembridge for more than one year. In the first year, they gave me a mobile application to monitor my driving behaviour. After the first year, the app gave me a 22% discount. I cancelled tenant insurance and wanted to stay with Pembridge for the car insurance as they promised to give me this discount. Instead of it, I got much higher. First-year I had total for car and tenant insurance CAD1660. Now I have CAD1897 only for the car. I stayed with them for one year as I did not have time to look for a new company and they put a cancellation penalty (CAD250). Definitely, I will change them to another company next year, or even faster. So, do not use Pembridge.

I had insurance with this outfit for nearly 1 year and never received a pink card (other than by email and only when I requested one), I never received a printed policy and when I called them I was always informed they were busy and the policy would be mailed shortly. I moved and informed them and they emailed a new pink card but still no paper pink card. I cancelled the policy and after two months got a phone call from a collection agency that informed me I owed $89.00. I had not received any communication from Pembridge regarding this but found that they were sending mail to the former address and not the new one. This, of course, shows up on my credit rating. Not a good experience, stay away from this company!

We paid for the full-year premium to renew the Pembridge insurance. Our insurance renewed Feb 1st every year. We paid for the whole year. They told me they want us to pay an additional for this policy year in March after we paid in full and premium started. We also being "threatened" that if I am not paying the premium, it may have a risk of non-payment record which results in higher premium next year. Also, it may have a risk of cancellation of policy due to non-payment. The reason that the insurance company told us saying that they have a system error. The new bill being generated Feb 25th, 2019 and send to me. The renewal that I have paid is generated Jan 9th, 2019. The renewal date is Feb 1st, 2019. As a customer, we feel unfair and ripped off because after we paid in full with a contract, we are being "threatened" asking for more during the contract terms or else our policy will be cancelled and have a non-payment record.

Shortly after buying both home and auto policy with Pembridge through PC Insurance I received letters in the mail indicating that they did not receive my payment and I would have to pay the full policy up front as well as a $50 fee for both policies. I contacted PC financial to find out what happened as they had my direct banking info, they said I gave them the wrong information and it was my fault. I gave them the information again, and asked them to open an investigation, as I was sure I read the numbers on my cheque correctly. I received a voicemail a day or 2 later confirming that after they listened to the recording, they realized I did give them the correct banking info and it was their fault. They said they would wave the fee and they would just take the 2 missing payments. I should have checked my bank account because they did not take the payments. I got an email from PC about a month and a half later saying they just want to make sure I received the message from Pembridge that they didn't receive my payment. I called right away and asked what happened, as I was told the payment issue was resolved, they put me on hold while they called Pembridge, the representative then came back and said the policies were cancelled 2 weeks prior due to non-payment. I said that was crazy, why wasn't I contacted? She did not have an answer and said they could not reinstate my policies and there would be a 2-week waiting period for them to find me another insurer. On top of that, it's difficult to get insurance when your policy has been cancelled due to non-payment!!

Honestly, there should be an option to give a company, who deserves it, a “zero star” rating. I am utterly disgusted by the service I experienced from Claim Advisor, JOANNE T. I advise anyone who gets her as their advisor to switch immediately or you’re going to be dealing with a lot of unnecessary stress by her lack of work experience, knowledge, common sense, professionalism, and compassion to the situation. This person would never respond to my phone calls; was always on mini vacations; would break promises; never completed her task on time and so forth. The only reason why my claim ended the way it did is because of her lack of professionalism and care. On top of this, I requested my insurance to be cancelled 4 times! And they still withdrew money out of my account when I had no vehicle due to an accident. The whole experience was a complete mess, and I would always deal with a problem after another. What was more mind-boggling was their excuses but I don’t want to get into that right now lol. PLEASE DO YOURSELF A FAVOR AND GET INSURANCE FROM A DIFFERENT COMPANY!