Pembridge Insurance Auto Insurance Reviews

Pembridge Insurance are absolute gangsters. Gangster tactics. I had trouble paying for my insurance due to a recent death in the family. I had to chip in. Two months ago, I asked for a grace period. I was still going to pay but needed a two weeks grace. They said yes. This was back a couple of months ago to make sure I gave them a heads-up. They agreed. I find out now they want payment now. At the final hour. My Insurance just expired at 12:00 last night. They are liars, they have gangster tactics. They raised my rate for no reason. Not one claim have I never filed with them. I've been with them five years. They are liars, cheaters. I'm a Law Clerk. These are gangster tactics. You don't pay up, you're done. Do not go near them. They have the worst reviews I've ever seen. The matter has gone to the Ombudsman. Their tactics are questionable.

I regret to say that my experience with Pembridge Auto Insurance has been nothing short of a nightmare. From exorbitant pricing to abysmal customer service, this company has failed on multiple fronts.

Firstly, let's talk about their pricing model. When I initially signed up with Pembridge for my 2015 Jeep Wrangler Zahara 4d, I was shocked to see the monthly premium set at a staggering $480. Their justification? The vehicle was over 6 years old. Fast forward to November 2023, when I upgraded to a brand new 2023 Jeep Wrangler 4d. One would expect the premium to decrease given the newer model, right? Wrong. Instead, it skyrocketed even higher, all because the car was new. How does that make any sense?

But wait, it gets worse. A payment issue turned into a complete nightmare. Due to a fraud alert on my credit card, my payment to Pembridge was affected for less than 24 hours. I wasn't even aware of this until I received a letter in the mail two weeks later, stating that I had lost my monthly payment option and was now required to pay the entire year's premium upfront, totaling around $5,000. Despite immediately reaching out to both Pembridge and my bank to resolve the issue, it quickly turned into a bureaucratic nightmare.

Pembridge demanded a letter from my bank explaining the situation, which took over four weeks to arrive. In the meantime, they not only canceled my policy but also left me uninsured for a month and a half, with a red flag on my record due to their incompetence. Despite my repeated attempts to rectify the situation and offer alternative payment methods, they remained obstinate, ultimately leaving me in the lurch.

In conclusion, Pembridge Auto Insurance has not only demonstrated a complete lack of understanding and flexibility in their pricing and payment policies but has also showcased abysmal customer service and bureaucratic inefficiency. Save yourself the headache and look elsewhere for your insurance needs.