Pembridge Auto Insurance has been nothing short of a nightmare
by Yoandry Collazo Barroso on Feb 21, 2024
1 out of 5 stars
Car Insurance Reviews
Pembridge Insurance Auto Insurance Reviews
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(85 reviews)
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Nice and helpful willing to suit my needs but still a little pricey (on disability so it would be nice for insurance to offer a cheaper option without having to remove collision just to save some money) but overall eveytime I’ve had a question they’ve been answered well and quickly even when they had to call me back about an inquiry it wasn’t too long of a wait 😊
I regret to say that my experience with Pembridge Auto Insurance has been nothing short of a nightmare. From exorbitant pricing to abysmal customer service, this company has failed on multiple fronts.
Firstly, let's talk about their pricing model. When I initially signed up with Pembridge for my 2015 Jeep Wrangler Zahara 4d, I was shocked to see the monthly premium set at a staggering $480. Their justification? The vehicle was over 6 years old. Fast forward to November 2023, when I upgraded to a brand new 2023 Jeep Wrangler 4d. One would expect the premium to decrease given the newer model, right? Wrong. Instead, it skyrocketed even higher, all because the car was new. How does that make any sense?
But wait, it gets worse. A payment issue turned into a complete nightmare. Due to a fraud alert on my credit card, my payment to Pembridge was affected for less than 24 hours. I wasn't even aware of this until I received a letter in the mail two weeks later, stating that I had lost my monthly payment option and was now required to pay the entire year's premium upfront, totaling around $5,000. Despite immediately reaching out to both Pembridge and my bank to resolve the issue, it quickly turned into a bureaucratic nightmare.
Pembridge demanded a letter from my bank explaining the situation, which took over four weeks to arrive. In the meantime, they not only canceled my policy but also left me uninsured for a month and a half, with a red flag on my record due to their incompetence. Despite my repeated attempts to rectify the situation and offer alternative payment methods, they remained obstinate, ultimately leaving me in the lurch.
In conclusion, Pembridge Auto Insurance has not only demonstrated a complete lack of understanding and flexibility in their pricing and payment policies but has also showcased abysmal customer service and bureaucratic inefficiency. Save yourself the headache and look elsewhere for your insurance needs.