Pembridge Insurance Auto Insurance Reviews

I regret to say that my experience with Pembridge Auto Insurance has been nothing short of a nightmare. From exorbitant pricing to abysmal customer service, this company has failed on multiple fronts.

Firstly, let's talk about their pricing model. When I initially signed up with Pembridge for my 2015 Jeep Wrangler Zahara 4d, I was shocked to see the monthly premium set at a staggering $480. Their justification? The vehicle was over 6 years old. Fast forward to November 2023, when I upgraded to a brand new 2023 Jeep Wrangler 4d. One would expect the premium to decrease given the newer model, right? Wrong. Instead, it skyrocketed even higher, all because the car was new. How does that make any sense?

But wait, it gets worse. A payment issue turned into a complete nightmare. Due to a fraud alert on my credit card, my payment to Pembridge was affected for less than 24 hours. I wasn't even aware of this until I received a letter in the mail two weeks later, stating that I had lost my monthly payment option and was now required to pay the entire year's premium upfront, totaling around $5,000. Despite immediately reaching out to both Pembridge and my bank to resolve the issue, it quickly turned into a bureaucratic nightmare.

Pembridge demanded a letter from my bank explaining the situation, which took over four weeks to arrive. In the meantime, they not only canceled my policy but also left me uninsured for a month and a half, with a red flag on my record due to their incompetence. Despite my repeated attempts to rectify the situation and offer alternative payment methods, they remained obstinate, ultimately leaving me in the lurch.

In conclusion, Pembridge Auto Insurance has not only demonstrated a complete lack of understanding and flexibility in their pricing and payment policies but has also showcased abysmal customer service and bureaucratic inefficiency. Save yourself the headache and look elsewhere for your insurance needs.

They gave me an attractive rates to pull me in and sharply increased my rate next year without any reason.

I got pulled over by an OPP officer, he said my insurance had been terminated for 2 months...This was the first time I heard about it. After being with pembridge for years, they really let me down. They said, I didn't pay my January bill, and something was wrong with my banking information. No phone call. No personal email from the broker who dealt with my policy. Apparently the company sent a letter - I definitely did not get a letter. After a $400 tow, I am now facing up to a $7k fine, doubled rate of insurance for 3 years, and possibly a suspension of my license. Thanks a lot pembridge!

This company filed me as a 100% at-fault accident where I was not at all at fault and I hadn't even put a claim in through them at the time. They gave me literally nothing, no insurance coverage, no help, nothing and yet they still felt that in an accident where I lost two of my children that they should report it as me at fault when the RCMP report and everything else says otherwise. This company is pathetic they don't do their due diligence they haven't ever called me or followed up to determine who was that fault and what happened within the accident. (Other driver swerved into my lane, not driving to conditions.) 10/10 Never use this company. Offered a reasonable rate at first, only to cost me thousands in the 7 years since I had used them, by placing an at-fault w fatalities on my shoulders. I literally tried everything at the moment to save lives... I hope this company goes under, I'm absolutely beyond living.