Pembridge Insurance Auto Insurance Reviews

On January 9, 2022, I was in an accident. I reported the accident to Pembridge Claims that evening. Today is February 7, 2022, and I have heard absolutely nothing from them. After numerous calls to the claims department and being on hold for over 30 minutes each time, that is if I wasn't disconnected, I finally called my Broker. They too, could not get an answer as to what was happening with my vehicle. An adjuster has not been to assess the damage.

I'm trying to get my deductible reimbursement since October 30th, 2021.
My claim was closed without any contact and I’ve called to try and escalate the matter several times only to be told a manager will call me back. NO ONE called me back ever! I’m still trying to reach someone... I really don’t understand how this company functions or even exists. Trust me that other insurance companies do not operate like this… I’ve worked for a few in the last decade and Pembridge is by far the worst I’ve seen.

Beware fraud, unprofessional and untrustworthy. We sign up with Pembridge insurance in February and I was quoted $590 /monthly for home and auto and in April they started taking about $790 from my account. I contacted my broker manager at Stoneridge insurance at Mississauga and he promised me that he will talk to insurance and get it fixed. After so many calls he told me that Insurance declines my discounts because I didn’t agree to get a device on my car but I never received any emails or text from insurance. He gave me a contact of a manager at insurance (insurance never gave you any information and told me to speak with a broker). The manager said they weren’t given my information on time by the broker and broker said he did. By that time 3 more payments were taken out from my account. So, at last, I was promised to cancel my insurance without penalty. What that wasn’t end of it? I was slapped with threats of paying a cancellation or effecting my credit scores and insurance said to speak with my broker and broker was very rude and stopped taking my calls and stopped replying my emails. At last, after suffering for 4-5 months matter was resolved with the help of my legal advisor (but I still don’t trust them).

I was hit from behind on I-376 W, at 9:50 AM on July 20, approaching the Edgewood exit. I am not hurt but the car is damaged. The car, apparently (I found this out after the fact), was insured by PEMBRIDGE; it took several calls, but the US number listed on their website finally worked; I was told that until the driver, David K. from Ontario, reported the accident they could do nothing; my US insurance agency tells me this is unheard of; also they do not have 24/7 telephone coverage - only weekdays office hours; the driver has not responded to numerous attempts to do the right thing; this is a cheap insurance company meant to satisfy the minimum requirements and making legitimate claims as difficult as possible.

This company is a scam. They threat you to cancel your auto insurance if you don't pay the FULL AMOUNT of your insurance for the year! They give you ONE DAY notice for the payment.

Very slow insurance services for accident reimbursement. Ex. Towing cost from the accident location to reporting center, and reporting center to repair body shop. Also, the replacement parts are not all from OEM. Some from after market and some from OEM. I emailed more than 3 times and left 2 voicemail to ask to call back from pembridge. Never received a call back or email.

The worst insurance to deal with. Late and missing paperwork. Policy cancelations without any warnings! Hours of sitting on the phone with no help! Stay away!

I am writing to express my utter disappointment and frustration with Pembridge Allstate Insurance's customer service. Our claim, filed over two months ago, remains unresolved, leaving us without a safe vehicle or rental car.

Issues Encountered:
- Neglect of Claim Resolution: Despite numerous emails and phone calls, there has been no meaningful update or resolution.
- Lack of Communication: Unreturned calls and unacknowledged emails have been the norm.
- Safety Concerns: With winter approaching, our car's condition poses serious safety risks.
- Unfulfilled Promises: No rental car has been provided, contrary to assurances.

Conclusion:
Pembridge Allstate's indifference to customer needs is appalling. Their focus on collecting premiums without providing support is unacceptable. I strongly advise against choosing this insurer.

Rating Breakdown:
- Customer Service: 0/5
- Claim Resolution: 0/5
- Communication: 0/5
- Overall Experience: 1/5

Recommendation:
Avoid Pembridge Allstate Insurance. Their subpar service and disregard for customers warrant scrutiny from regulatory bodies.

Final Thoughts:
Insurance companies should prioritize customers, not just profits. Pembridge Allstate's conduct is detrimental to the industry's reputation.
Consider alternative insurers that value customer satisfaction and timely claim resolution. Do not waste your money and time, they are terrible. They do not deserve to be a service company in the country, should be banned from any service activities.

Daughter had a hail claim submitted July 25, 2024 and has sent over 40 emails and left messages for the adjuster who just does not respond. My daughter called and asked for someone else to take over her claim, and they said they don't have anyone else. It is now Oct 9, 2024, and she is still waiting for an email or phone call. Ridiculous! Go with another company as I know my daughter will be shopping around after this.

If I could give this company a “no star” rating, I would. They screwed up in every department when I made a claim. Who was at fault (under investigation), lied to me on several occasions, tossed around from 6 different agents who did not know about my claims, forcing me to retell my situation over and over again and then never hearing from that agent again. After terminating my policy, they continued to take payments out, and charging me $50 fee for putting a block payment on my account. They still owe the therapeutic company for sessions. Very unprofessional and mismanaged company. If you want headaches, frustration and sleepless nights — choose this company.