Pembridge Insurance Auto Insurance Reviews

On January 9, 2022, I was in an accident. I reported the accident to Pembridge Claims that evening. Today is February 7, 2022, and I have heard absolutely nothing from them. After numerous calls to the claims department and being on hold for over 30 minutes each time, that is if I wasn't disconnected, I finally called my Broker. They too, could not get an answer as to what was happening with my vehicle. An adjuster has not been to assess the damage.

I'm trying to get my deductible reimbursement since October 30th, 2021.
My claim was closed without any contact and I’ve called to try and escalate the matter several times only to be told a manager will call me back. NO ONE called me back ever! I’m still trying to reach someone... I really don’t understand how this company functions or even exists. Trust me that other insurance companies do not operate like this… I’ve worked for a few in the last decade and Pembridge is by far the worst I’ve seen.

Beware fraud, unprofessional and untrustworthy. We sign up with Pembridge insurance in February and I was quoted $590 /monthly for home and auto and in April they started taking about $790 from my account. I contacted my broker manager at Stoneridge insurance at Mississauga and he promised me that he will talk to insurance and get it fixed. After so many calls he told me that Insurance declines my discounts because I didn’t agree to get a device on my car but I never received any emails or text from insurance. He gave me a contact of a manager at insurance (insurance never gave you any information and told me to speak with a broker). The manager said they weren’t given my information on time by the broker and broker said he did. By that time 3 more payments were taken out from my account. So, at last, I was promised to cancel my insurance without penalty. What that wasn’t end of it? I was slapped with threats of paying a cancellation or effecting my credit scores and insurance said to speak with my broker and broker was very rude and stopped taking my calls and stopped replying my emails. At last, after suffering for 4-5 months matter was resolved with the help of my legal advisor (but I still don’t trust them).

I was hit from behind on I-376 W, at 9:50 AM on July 20, approaching the Edgewood exit. I am not hurt but the car is damaged. The car, apparently (I found this out after the fact), was insured by PEMBRIDGE; it took several calls, but the US number listed on their website finally worked; I was told that until the driver, David K. from Ontario, reported the accident they could do nothing; my US insurance agency tells me this is unheard of; also they do not have 24/7 telephone coverage - only weekdays office hours; the driver has not responded to numerous attempts to do the right thing; this is a cheap insurance company meant to satisfy the minimum requirements and making legitimate claims as difficult as possible.

This company is a scam. They threat you to cancel your auto insurance if you don't pay the FULL AMOUNT of your insurance for the year! They give you ONE DAY notice for the payment.

Very slow insurance services for accident reimbursement. Ex. Towing cost from the accident location to reporting center, and reporting center to repair body shop. Also, the replacement parts are not all from OEM. Some from after market and some from OEM. I emailed more than 3 times and left 2 voicemail to ask to call back from pembridge. Never received a call back or email.

I had both home and auto and upon filling after a huge hailstorm they cranked up premiums around 25% but failed to settle claims unless I renewed. Still have received nothing.

My car was stolen in the April, and yet they did not sort out my case. During these periods a lot of time I was tried to contact through call, voice messages, email but no one answers. This company has unprofessional behavior and is wasting time.

I have been paying both my home and car insurance monthly for the past 5 years on time. On August of this year, I made my payment on the day it was due, and I got a confirmation email from them stating I have made the payment. A few weeks later, they email me about me not paying the month worth of insurance and wanting to charge me extra for not meeting the deadline. When I talked to an agent with my broker about the issue and how I did pay and have a confirmation email, they didn’t do anything to help. Honestly, I’m disappointed and will not be a client with this insurance company and would not recommend anyone to join this insurance company.

I was involved in an auto accident when the other driver changed lanes into me while they had their wrong signal on and sideswiped my car. I reported my accident online and no one called me back. I had to call them several times over the next week before I could even get a hold of anyone.
When I finally did get a hold of them, all they did was ask what happened. I told them, and they said that it was an “at fault accident” and closed it without any further discussion. (5-min phone call)

I have pictures, witness statements, and it was even recorded via dash cam. All proving that the other person turned into me. They did not ask, want or accept any of the evidence. They are simply lazy and do not care who is actually at fault. They just want their money and do not want to actually do any work for it.

Terrible company that does not care about its clients.