Useless people
by Bill schmelzer on Dec 21, 2023
1 out of 5 stars
Car Insurance Reviews
Pembridge Insurance Auto Insurance Reviews
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(96 reviews)
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Agent/rep attitude (8)
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Claim - adjuster (15)
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I’ve been with this company for a couple years and decided to switch to yearly payments instead of monthly. They terminated my policy and said they are unwilling to reinstate it. All I did was ask for a quote… I’ve been with this company for years and have been ticket and accident free. This was an error on their end and they were unwilling to help a loyal customer.
They gave me an attractive rates to pull me in and sharply increased my rate next year without any reason.
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
40 minutes on hold so far to cancel my insurance and can't seem to get through to do it.
Do not use this insurance company…. Incompetent! Had a claim and had to hire outside of the company to even get a hold of someone…. 2 months and still haven’t heard anything….. this is ridiculous! The only thing they have done was take our payments every month.
Nobody ever answers the phone, emails and I have now gone without a vehicle or rental for months…. Still waiting!
Slow, and will drop you the minute you have a claim (mine was so small).
Stay far far away!
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
Continued to debit my account for premiums 11 months after they were notified by my broker that I had changed insurance. Now I’ve waited more than 14 business days for a refund check of nearly $4000 to be mailed out and nothing. Premiums were very reasonable in the first year but increased exponentially in the following years.
It should not take over a month to figure things out. Either you are going to pay or not. Shame on you for a slow response.
My accident happened on the 25th of February 2023 we are in July now and there is nothing done to my car. Whenever I call them they keep telling me they are waiting on the police notice yet. They said that the maximum time to hear from the police is 2 months and now we are waiting for over 6 months. Whenever I call my advisor no body is answering and when I try to call them, I get no response. Their website says they answer 24/7 and help with the claims but they are liars. Whenever it’s time to take the insurance mom off the account they always find enough but that one time we actually need their help we don’t get it. They are still taking off the money for the car but the car is not fixed for 6 months now. I would rate them a 0 if that way possible.
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
A number of years ago my 2001 Nissan Maxima Anniversary Edition 5 speed was written off due to a deer that jumped onto the highway in front of my car. My car was 11 years old and the blue book was like $4000.00 and that was what they initially were going to award to me. I begged them that my car was in the showroom impeccable condition with no rust, scratches, or damage. After some pleading that the car was worth more to the tune of $11,000.00 which was way higher than the norm for that vehicle that old, Pembridge Insurance sent a gentleman from Hamilton up to Waterloo to look at my vehicle. Even though the whole front end was smashed in he looked and said "you were not kidding, this is showroom condition inside and out. He allowed me to look all over Canada and USA to find a replacement similar maxima with a perforated leather interior, brushed stainless interior trim, and silver color 5 Speed Sport transmission package and every one I found was in much worse shape than mine. Except for one in California. A long way away. he agreed at that point that he would cut me a check for $11,000.00 for it and I got to keep the Alloy OEM rims and tires which I resold. I was worried that I would get stiffed by the insurance company and that they would try to get out of their obligations and neither of the two happened. They were fair, honest, respectable, and quick with my payout. I was very happy that when I really needed them, they were there for me and customized my replacement payout going outside their benchmark book value guidelines. I had a good guy.
My claim is now at day 21 and my adjuster has yet to return a phone call she went on holidays and left my claim with another useless adjuster who after 4 days of calling will not return a phone call either. I’ve called the 1-800 number and they just put another not on the file saying I want to speak to the adjuster. This is the most incompetent company I’ve ever dealt with ….. I’m hoping next week the adjuster will return my call if not I don’t know what else to do . If anyone ever suggests pembridge insurance to you say he’ll no !!!!! If they wanna improve anything they should change this review so people can rate them zero stars. So once again don’t sign anything with this incompetent company.
Thanks Bill