Pembridge Insurance Auto Insurance Reviews

It takes forever for them to answer the phone! Always have to wait more then a hour and they use covid as an excuse. How pathetic...

After being rear-ended by a car going 70Kph, the car that hit us did not have insurance or a driver's license.
So my insurance (Pembridge) was supposed to cover Any therapy & treatment needed after the accident.
The only treatment Pembridge covered was at CBI London Ontario. Don't go there...
We had to do physio over webcam since the pandemic.
Pembridge denied all treatment after webcam physio.
1. Ortho - I hit my face on the steering wheel
2. Chiro
3. Massage therapy
I advise you to call a lawyer because Pembridge definitely is breaking the law & not processing claims taking out on their customers.

Way behind on processing. Cannot keep any files organized. Cancelled policy and believed everything was paid until they sent a demand notice nearly a year later - took almost 6 months to receive an explanation of what the demand was for and by then they sent it to collections. No responses were ever received or any communication received in nearly a year about the balance owing or an explanation or documentation/support on why.
Very unprofessional and completely useless. Insurance companies are terrible but these guys are trying to set the bar even lower...

On January 9, 2022, I was in an accident. I reported the accident to Pembridge Claims that evening. Today is February 7, 2022, and I have heard absolutely nothing from them. After numerous calls to the claims department and being on hold for over 30 minutes each time, that is if I wasn't disconnected, I finally called my Broker. They too, could not get an answer as to what was happening with my vehicle. An adjuster has not been to assess the damage.

I'm trying to get my deductible reimbursement since October 30th, 2021.
My claim was closed without any contact and I’ve called to try and escalate the matter several times only to be told a manager will call me back. NO ONE called me back ever! I’m still trying to reach someone... I really don’t understand how this company functions or even exists. Trust me that other insurance companies do not operate like this… I’ve worked for a few in the last decade and Pembridge is by far the worst I’ve seen.

I had an accident on Dec.21, after I did all the reports to York Region police with evidence as my dashcam which showed I'm not at fault 100% I opened the claim. The appraiser Vitoria L. asked me to pay a $1000 deductible. So I called back to the adjuster Kristina C. and said that the accident wasn't my fault and sent her my dashcam video on Dec.30. She watched the video during the call and from that day until today never heard from her anymore... I called and left messages 3 times. Never call back.
Today I called the claim advisor, he watched the video and agree that I'm not at fault and will waive my deductible. This is the way how Allstate/Pembridge treats the customer when it came to a claim? Instead to protect their customer.
Also, since my car is only 1 1/2 years old and under 18000 km why do they choose to repair my right side fender instead of replacing it?
I paid the premium to Pembridge for my 2 cars and a home close to $6000 per year and this is how they treat me when it comes to a claim and even not at fault...
So next year I will Run......Run....... Run never turn back to Pembridge!

I had a very bad experience with PC Insurance. After agreeing to a quote, it’s been 3 times that they changed my premium. Started taking money from my account without my consent. It’s a case of cheating and fraud. I had cancelled my old insurance by giving fines for early breakage of the policy. And this has put me under extra stress. And I made a regrettable decision by choosing them. I accepted it only as per your Quote on 07 October 2021. It’s been after two months that they are just reaching out to me about changes. As I mentioned before it’s a clear case of cheating and fraudulent scam. And I will never recommend any of their services to any of my friends or family. I regret that I have wasted my time, money and energy on something deceiving. These guys are cheating people in this hard time of a pandemic when everyone is struggling.
The quote that had I agreed…
Total Estimated Automobile Premium2: $ 2774.00
Total Estimated Property Premium: $ 1778.00
Total Estimated Combined Monthly Premium: $ 3900.71

The new premium is $ 5247 and Monthly $ 450.37 for auto insurance only.
And I was also charged extra money more than what these numbers are!
Shame on you Pembridge Insurance. You are misusing the brand name and reputation of PC for something disgraceful.

I hit a sheet of ice and slid off the road 2 weeks ago.
Pembridge can not be reached. They have not contacted me, returned my calls or emails, and have not even sent out an adjuster to look at the car.
Their phone message is an endless loop going nowhere.
I have waited for more than 8 hours on the phone, and I contacted them more than 40 times, and still no response from them. Beware, they may be the worst insurance company out there.

I had my Insurance with Pembridge Insurance and they are the worst. I left the country for 3 months. I paid in full for the year and asked if I can get a 3-month refund of my policy only if possible. They said yes they can do that. I did not ask for a refund of the remaining months on the policy but just the 3 months. And after I returned they said they sent a registered letter cancelling my policy, to contact them if they don't receive the remaining money due for the policy. They never mentioned anything to me about refund of the remaining months of the policy. And Pembridge has my Address, phone number and email address. And only contacted me by 1 registered letter. Now, this letter has been misplaced but as a service provider the Pembridge company should have reached out to me since I am the customer. Saying we have made several attempts to contact you by mail, phone and email with no response.