Pembridge Insurance Auto Insurance Reviews

I had an accident on Dec.21, after I did all the reports to York Region police with evidence as my dashcam which showed I'm not at fault 100% I opened the claim. The appraiser Vitoria L. asked me to pay a $1000 deductible. So I called back to the adjuster Kristina C. and said that the accident wasn't my fault and sent her my dashcam video on Dec.30. She watched the video during the call and from that day until today never heard from her anymore... I called and left messages 3 times. Never call back.
Today I called the claim advisor, he watched the video and agree that I'm not at fault and will waive my deductible. This is the way how Allstate/Pembridge treats the customer when it came to a claim? Instead to protect their customer.
Also, since my car is only 1 1/2 years old and under 18000 km why do they choose to repair my right side fender instead of replacing it?
I paid the premium to Pembridge for my 2 cars and a home close to $6000 per year and this is how they treat me when it comes to a claim and even not at fault...
So next year I will Run......Run....... Run never turn back to Pembridge!

I had a very bad experience with PC Insurance. After agreeing to a quote, it’s been 3 times that they changed my premium. Started taking money from my account without my consent. It’s a case of cheating and fraud. I had cancelled my old insurance by giving fines for early breakage of the policy. And this has put me under extra stress. And I made a regrettable decision by choosing them. I accepted it only as per your Quote on 07 October 2021. It’s been after two months that they are just reaching out to me about changes. As I mentioned before it’s a clear case of cheating and fraudulent scam. And I will never recommend any of their services to any of my friends or family. I regret that I have wasted my time, money and energy on something deceiving. These guys are cheating people in this hard time of a pandemic when everyone is struggling.
The quote that had I agreed…
Total Estimated Automobile Premium2: $ 2774.00
Total Estimated Property Premium: $ 1778.00
Total Estimated Combined Monthly Premium: $ 3900.71

The new premium is $ 5247 and Monthly $ 450.37 for auto insurance only.
And I was also charged extra money more than what these numbers are!
Shame on you Pembridge Insurance. You are misusing the brand name and reputation of PC for something disgraceful.

I hit a sheet of ice and slid off the road 2 weeks ago.
Pembridge can not be reached. They have not contacted me, returned my calls or emails, and have not even sent out an adjuster to look at the car.
Their phone message is an endless loop going nowhere.
I have waited for more than 8 hours on the phone, and I contacted them more than 40 times, and still no response from them. Beware, they may be the worst insurance company out there.

I had my Insurance with Pembridge Insurance and they are the worst. I left the country for 3 months. I paid in full for the year and asked if I can get a 3-month refund of my policy only if possible. They said yes they can do that. I did not ask for a refund of the remaining months on the policy but just the 3 months. And after I returned they said they sent a registered letter cancelling my policy, to contact them if they don't receive the remaining money due for the policy. They never mentioned anything to me about refund of the remaining months of the policy. And Pembridge has my Address, phone number and email address. And only contacted me by 1 registered letter. Now, this letter has been misplaced but as a service provider the Pembridge company should have reached out to me since I am the customer. Saying we have made several attempts to contact you by mail, phone and email with no response.

Bad customer service, now I just found out that I got charged twice for one premium.
I try to call to get an explanation. No person on the other end!

Absolutely please refrain to do business with PEMBRIDGE INSURANCE. I have filled an auto claim for one month already. I have called many times in the last twenty days. Each time call goes to a third-party call center which could be in India or elsewhere. The call center just takes your messages but no reply and no action.
In between, I had a chance to speak to someone. They have a lack of knowledge and kind of rude behaviour. Their hours of operations are very limited. I maybe end up filing a lawsuit because my claim is still unresolved.

I called Pembridge after getting online quotes. The agent then gave me a quote that was double the online quote and that was double other quotes received online (I also verified the other online quotes with those companies and they held up). It was clear the agent had no clue what he was doing, failed to ask the relevant questions, and was only interested in seeing how much he could overcharge a customer.

I had no idea of all the other extremely negative reviews until checking after this experience. It is clear that anyone who is insured with Pembridge and had to contact them for anything has also had terrible experiences. Allstate, you are obviously aware of all the brutal online reviews in this as well as other forms - shame on you as well and congratulations on running your reputation in the ground as I would now never touch any product from you.

You need a negative 5-star rating for this company. Be warned and do yourself a favor and go with a reputable company.

I got pulled over by an OPP officer, he said my insurance had been terminated for 2 months...This was the first time I heard about it. After being with pembridge for years, they really let me down. They said, I didn't pay my January bill, and something was wrong with my banking information. No phone call. No personal email from the broker who dealt with my policy. Apparently the company sent a letter - I definitely did not get a letter. After a $400 tow, I am now facing up to a $7k fine, doubled rate of insurance for 3 years, and possibly a suspension of my license. Thanks a lot pembridge!

I had full coverage on my new car, it was our only car. When I got into an accident, they provided me with less than the market value for my car, the adjuster didn’t reconsider the value even with many attempts to have him reconsider, my car with only passengers side doors bent in was considered a total loss? The repair was going to cost them more than what my new car was worth. I called around other auto repair shops and they were willing to fix it for less than half the price of my car. Even with my limit of $1200 for a rental they tried to settle the claim in a week and asked me to return my rental. Upon my constant requests to extend our rental bc of the winter weather and no other car, the adjuster did not consider. In the end, I had to pay 2 days worth out of pocket. The adjuster would not reply to emails or pick up my calls and I needed a new car. I’m cancelling them as soon as possible. Now I’m left with paying the gap to my bank and out of a car. Insurance is a scam.

This company filed me as a 100% at-fault accident where I was not at all at fault and I hadn't even put a claim in through them at the time. They gave me literally nothing, no insurance coverage, no help, nothing and yet they still felt that in an accident where I lost two of my children that they should report it as me at fault when the RCMP report and everything else says otherwise. This company is pathetic they don't do their due diligence they haven't ever called me or followed up to determine who was that fault and what happened within the accident. (Other driver swerved into my lane, not driving to conditions.) 10/10 Never use this company. Offered a reasonable rate at first, only to cost me thousands in the 7 years since I had used them, by placing an at-fault w fatalities on my shoulders. I literally tried everything at the moment to save lives... I hope this company goes under, I'm absolutely beyond living.