Prompt, professional, helpful
by mail_ava77 on Nov 23, 2015
5 out of 5 stars
Pembridge had changed my image of insurance companies. I just went through a claim on my stolen Lexus RX350. Pembridge took really good care of me. Gave me a fair price for the car and set me up with a rental when I didn't even buy rental coverage. Matt and Ashley in claims are the best to deal with.
We can't say enough about our experience with Pembridge. After being with them for over 20 years, we had to make our very first claim after a huge tree branch broke off a tree and fell onto our car as we were driving. We didn't know what to expect as we never had to make a claim before. It was a very smooth process. Great follow up. Fantastic communication. Very empathetic.
We have no hesitation recommending Pembridge!
Thank you very much for making a difficult time so much easier!
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I had accident spring 2015. I was so impressed with the service and overall experience. My claim advisor was Daniel Kim, Ontario Property Division. I had two car seats replaced immediately. When I had an issues with the Body Shop as the quality of work was poor they allowed me to bring my car to another Body Shop. My car rental fees were all taken care of Pembridge - AllState, the car went through 2 body shops for repairs the costs of my rental were high and I didn't spend any penny and they even made sure I had an excellent rental car. They all made sure the second Body Shop (Royal Body Shop) will address all the issues which they did and all damaged parts were replaced, I got all brand new parts from my own service center Nissan.