Sonnet Auto Insurance Reviews

I never had a policy at all but they billed me for over two years... When I tried to get a refund for the money they took without my consent they refused to help me. They said they could not help me because I did not have a policy number...
Exactly I say so why are you billing me?

Last year I signed up for Sonnet Auto Insurance and with probably millions of others, I had a major cut back on my hours causing financial hardship I did miss two payments and I paid the first one per agreement. The second one was due to when I signed up for Direct deposit I was advised that my banking account was already on file from a previous claim from 2014. The only issue was it was an older bank account. I tried MULTIPLE times to contact Sonnet, via email and phone; not one person returned my call until it was too late and the payment bounced I tried changing the payment info and was advised to contact customer service. It was a week and no one could get back to me.
No, not that they couldn't they wouldn't. Bottom line I had the money for the second missed payment and was not able to get in touch with anyone to give them um customer service yet no service. If you're here weighing the pros and cons I believe the numbers speak for itself

I had some issues during covid and a loss of job and missed one payment so they cancelled me and when I paid the amount owing and asked to continue my services not only did they say I now had to pay yearly for ONE missed payment but now I can’t even get insurance without having to pay well over $3000. Scam artists that screw their customers!!!!

These people are lazy and should not even work with wages. These people are a joke. First I have filed a claim and after three months of patiently waiting. I still have no response even after getting back to the adjuster that was on my case. I called and emailed, no response! So I decided to cancel my policy after a year, after that I got charge again for a new year term which I was not expecting because I turnoff auto re-new. The website is terrible, customer service and people who work here are terrible. We should start a class action suit.

They took money out of my account when cancelled my policy before the start date. And now they don't want to reverse the payment. Don't be fooled by them! They will cheat on you! They refused me for full coverage when I'm paying for full coverage from the beginning and they automatically cancelled it without me knowing hence my daughter driving without full coverage.

I have had an auto policy for just under a year. I've NEVER had an accident, claim, missed payment, or even a ticket. I happened to log onto my account online one day, only to see a large notice on my homepage stating that my policy has been cancelled and I cannot make any changes. There was no explanation offered as to why they cancelled it (I truly cannot think of a single thing that would trigger a cancellation. Absolutely nothing about my policy or driving record has changed this entire time). But the more infuriating part is that they made no attempt to contact me to inform me. No letter, no email, no phone call. I would have been driving around illegally uninsured this entire time with no idea if I didn't just happen to log onto my account one day. I called their customer service line, and the representative (not a licensed advisor) couldn't provide me ANY information about the cancellation other than "we can no longer provide coverage that meets your needs"... how is that possible in the middle of the year, when I've not requested any changes to my policy or had any change in driving record?? Considering the immediate cancellation, I tried to confirm that they would not withdraw a payment for next month and that I would be refunded for the final month that I already paid, only to be told that that was not possible. When I asked to speak to a higher level of management about the issue, I was told that would also not be possible. I am tempted to take legal action against this crook of a company.

Everything was going great tell I made a claim 10 months into my first year with Sonnet. My car got hit while it was parked so it wasn’t my fault. Cops came took a statement. I did everything I was supposed to do. It is March 28, 2020, I made my claim Nov 21, 2019, and I still never heard from Sonnet after many attempts to contact them. Every time I call the claims team they tell me they don’t have my file and give me an email of who does. This guy never gets back to me. I ended up paying for an accident out of my pocket. To top it off my year contract ended Feb 15 my last payment was Jan 15. On March 15, 2020, Sonnet tried to take 186 dollars from my account. I thought this was some kind of error but it wasn’t. I called them and asked why they were taking money from my account. They said it’s for your policy I said my policy was up on Feb. They said they just renew it if you don’t call and tell them. I said - "So, you guys renew policies without asking the customer?" They said they sent me an email that they didn’t send. Then later said they called me. My policy was 120 a month so I guess because I made the claim (that they won’t get back to me about or pay) the put my insurance up to 186. Long story short I would stay far away from this company. The low rate and easy sign is the only thing good about them. When it comes time to interact with them you will have problems. Oh, and when I talked to a supervisor about their cancelling my policy they said we still have to charge you for the days we insured you. What a joke I agreed to a year nothing more. I wasn’t happy and I didn’t renew. They renewed for me and overcharged me then charged me for days they insured me smh. I never even knew I had insurance with them till they took money out of my account. If I where you, I would stay far away.

My insurance policy was cancelled and I wasn't even aware. Even though there were two policyholders - with both our emails, addresses, phone numbers and contact information on file. We were not properly notified that our payments were not going through. We did not receive any notice from Sonnet regarding this issue and during this time their email system was sending out notifications that they were having technical issues sending info. Upon realizing that my policy was cancelled (no notice, call, letter or anything from them)- I took the initiative to call Sonnet to correct and pay the missed payments. They took my payments- but did not re-instate my policy (which ended up being a blessing in disguise, because they are an awful company). I spoke to all levels of customer service regarding their oversight and my issue. And they still did not help and told me to go elsewhere. Despite cancelling my policy and refusing to reinstate it they still email me notifications and promotions. How insulting. If a company is going to go through all the trouble to refuse a client after an error. At least have the decency to remove them from your mailing list. Poor customer service. Poor oversight and poor handling of customers when they have issues. Please go elsewhere.

I have had my policy near cancellation due to the error of Sonnet Insurance. On 2 separate occasions, Sonnet Insurance contacted me to state my bank did not allow the pre-authorized withdrawal due to my bank's error. After multiple trips to my bank as an unhappy customer, it was determined that it was Sonnet errors, not my bank. The lack of responsiveness and unprofessionalism received from Sonnet left me a very unsatisfied client. I would not recommend Sonnet Insurance to anyone. Please think twice before getting insurance with this company.

By the time it came to my attention they had cancelled my insurance giving me 3 weeks notice and would not allow me to even pay it in full for the term, on top of that I had planned to store one of my cars for the winter and was not allowed to change my policy forcing me to pay full price for last 3 weeks.