Sonnet Auto Insurance Reviews

I was with Sonnet for almost a year, while I was with them I had no new tickets/claims/accidents and they just decide to cancel me with no reason at all! I can’t believe I wasted my time with them. Sonnet is also known to give you a great low price your first year with them, and once it’s time to renew they’ll up your price without reason. Please do not waste your time with them.

I chose Sonnet due to the simplicity of their online set-up, monthly payments, competitive rates and email communication. All went well in the beginning. Eight months in I had to file a glass claim to replace the front windshield on my Corvette, my first glass claim in 30 years. They stalled, tried to substitute after-market glass, which didn't exist, wanted to use glass from a lower-trim model and, finally, told me that they would not pay the full price for the correct part plus installation. Long story short and 12 days later my glass installer finally talked to the right level of management and the job was completed. My claims record for both home and auto insurance is spotless, save for the recent glass claim. Has been for 30 years. Come time for renewal and my auto policy increases by 12% and my home owner's by 186% - yes that's right, no claims and no changes from the previous year. I requested an explanation, in writing, they told me that they couldn't do that, not their policy, please call customer service or I could cancel my policies online. I'll let you guess what I did.

Beware, please!!! Got a quote for home and auto insurance. Saved it. Was happy as it stated well for 45 days. Went and cancelled my insurance with my older company. Was about to buy. Website crashed. Called and emailed, got an irrelevant response from the tech support 24 hours later. Went again and did quote again just to see it mysteriously increasing. Called them again and asked to provide me with the first quote that was supposed to be good for 45 days. Nope! Once you requote, you are done. I explained that I wanted the first quote and the reason why I requoted was that your website is falling apart. What kind of product do you offer to people when you do not stand behind your words? What is the point in 45 days locking price, when you cannot provide it even after 5 days? Is this the company that I would want to trust my cars and home? No! You lost me as a customer. A poor experience, poor product and unhelpful. Extremely dissatisfied and disappointed with a lack of intention to help.

I signed with Sonnet for ease of use and low rates. In the first year, I had a claim for a stone in the windshield (repair). Got quickly settled, valued at $123.00. Upon renewal, my home insurance went up by 29%, while the car insurance went up by 300%. Not an error! 300% (close to $1,000 increase)! And the only explanation I got was that it was because of that particular claim. One good thing about Sonnet: you can get out without penalty at any time. Lesson learned: don't have any claim with Sonnet!

Subject: Complaint Regarding Insurance Cancellation Due to Lack of Notice
I am writing to express my frustration over the recent cancellation of my insurance. During a recent move, I did not receive any notice of non-payment. Upon discovering this, I called and paid $600 after an employee assured me that my coverage would continue. Now, I am being denied insurance and asked to pay $2,000 to reinstate it, which I cannot afford as I am on disability.
As a loyal customer with no prior missed payments, I feel this situation was mishandled due to poor communication. I request that my insurance be reinstated based on my payment history and the prior assurance given by your employee.
Please don’t use this company at all… they refuse to give me any loyalty or support

So we started with Sonnet back in 2022. We thought things were going well. In August 2023 we had a no-fault collision. It took over 2 weeks to submit our claim, and then we ended up having to tow the car to the shop ourselves. We had a rental car and the work took additional time, so we were left without a car. Then, our adjuster was let go, and so it took 4 months to get our $500 back. Now 1 year later and I receive an email stating that our policy was cancelled. After calling, I found out that they think one of our licenses expired. And the person on the phone said, “we should have sent you notification earlier”. Still haven’t heard back from the underwriting team, and now we have no insurance, and we are supposed to leave on a road trip…

I had a car insurance policy with Sonnet for a few years. In 2023, my credit card was compromised and I forgot to change the card with Sonnet. I was notified via registered mail and immediately took corrective action. I had until June 24th to correct the card and pay back premium. All was done on June 4th. I was then also charged regular premium the following month. After which, Sonnet cancelled my policy without my knowledge! I reported the issue and they refuse to reinstate my policy unless I pay the premium for the time that I WAS NOT covered by their company. Additionally, they were supposed to reply 5 days ago with and escalation effort and I have heard nothing. In the meantime, this is negatively affecting my insurance profile as I have a cancellation for non-payment on my file and coverage gap when, in fact, I paid and they cancelled the policy for no reason.

Paid for 6 years always on time got cancelled because I moved to another province and they didn't update their database, they said I'm not licenced, I've had a license since 16, I'm now 61, what a scam, moved to another company and saved 50$ a month, no payments missed, no tickets, terrible customer service.

The specialist will put you on hold just after greeting you for a long time. He keep on repeating himself without understanding the whole issue. We end up cancelling in advance. I have never make any claim and the renewal was double. Please try to see with other provider.

My policy was up for renewal and I decided to not continue with insurance after they tried to increase my car and home insurance by 20 percent each with no claims or incidents effecting my premium. Cancelled the renewal and looking online there was no payments left on the policy. Then with 4 days left in the term they decided to take one last full payment, even though I wasn't continuing with them.