Economical Insurance Auto Insurance Reviews

Claim #1193XXX

I got in a no fault accident on my side. The car was brand new - I literally bought it 27 days before the accident. I paid $23,500 for the car.
The car was totalled - air bags went off etc. I asked for a cash out so I can buy a new car. Yet I was refused.

Instead of getting a cash out for 23,500 plus tax ( about 26,000). The insurance company repaired the car for about $23,000 plus paid $3000-4000 of rentals etc. Which totalled more than what the car was worth.

This insurance company is by far the worst I had to deal with. The basically steered me to go to a "preferred shop" by claiming that my repair claim wont be guaranteed or that I may not be fully covered and extra prices might be charged to me.

So I went with the shop that they suggested and when I received the car it was so poorly reassembled and they didn't do all the work. They also used a non certified aftermarket part even though I was told verbally that it would all be OE and everything would be fixed to my satisfaction. They played the "You signed the agreement" card to try to wipe their hands clean.

When I complained the insurance company told me I was ungrateful and selfish for complaining. They didn't take my complaint seriously until I told them that I was forced to go there and that if they don't restore my car to pre-accident condition that I would be following suit for both them steering me to a preferred shop and approving non certified parts onto my car. Not long after they agreed. I know its mostly the body shop I went to that should be blamed but I have to blame the insurance company for forcing me to go there and not taking responsibility and pushing the blame over to me.

I have since changed companies and even though most companies are the same the one I am with now is a little better.

Remember to always go to a dealership with their own body shop that only uses OEM parts. NEVER agree to use a preferred shop.

I had my car/home/company insurance with these ppl, and they are horrible. They charged me extra amount for moving, without me even getting the notice of new assessment. Stay away from it.

I had a car accident, I was not at fault. A SUV hit the back of my car. I put in a claim. I went to my body shop I do business with and they said it a write off. So I said to the insurance company and they said to take it to their body shop, so I did. One week later the claim department phoned me back and said the car not a write off. I explained about the car is going sideways down the road and the frame broken and they said give 700$ if I do want to repair the car. I said I cant get a another car for 700$. The car is a 05 Chev Malibu worth 2500$. So I said to claim department, I have to drive my family in a unfit car.

There is no rating for this company! Just over a month ago i had my 2004 chevy silverado stolen, it was done up, really well taken care of and had very low km, i valued this truck at around 11 grand, they offered me 6000 dollars because i didn't have receipts for all the work done because i did a lot of it myself, i refused expecting them to offer a little more but nope, they sent me a dispute package and told me to get an appraisal myself, so i spent $180 bucks to get that done and what do you know after taxes the truck was appraised for just about 10 grand, so thinking i'd finally get a reasonable offer i sent that in to have they're appraiser look at it, they offered me only $400 more than the first offer, how could they offer me so little when the information proving its worth more is right there, they're appraiser valued the parts on the truck nowhere near what they were worth, $30 bucks for $200 tinted windows, $40 for a $3-400 dollar center console, ridiculous!!!!! all they want is your money and they want it right away, but when you want the money they don't wanna give you a penny! I insured 3 vehicles and my house with them and the price was reasonable but they aren't worth my money, I will definitely be leaving them

I had an accident where the other driver was at fault and charged. My 90 year old mother was the passenger, she suffered both physical and emotional pain. The car that was cared for many years by my dad was given to me after he retied from driving was written off. Here is both myself and my mother in shock and the car (a 97 olds cutlas that i could have driven for a few more years with because of its care and mint condition low KM was written off and i was offered what they call cash value of $1500. As someone else posted here i could get another appraiser have it go to what they call and umpire ,i declined and they say they closed the file so i have nothing but i now have to come up with funds from my pocket to buy a vehicle and pay for it with what i receive from my pension.

They caused me more stress than the car accident I was in, and someone died in it. I was 100% not at fault, and yet Economical made me feel guilty about it. My girlfriend and I are college students, just trying to get by.

Their communication was terrible. We phoned on a Saturday and their weekend rep said she could get us a rental for five days. Three days after we get the rental we get a phone call saying we were only supposed to get it for three days and it had to be returned or else it was at my own expense. They also weren't giving us any concrete information on the claim and when we tried calling back for an inquiry, the lady we were dealing with started dodging our calls. So we pressed 0 to ask someone else, and that person was more helpful, but then as I was sitting in my doctors office waiting to get checked for injuries the insurance lady phoned back and told me off, as if I was some kind of jerk who had to be put in his place. She then asked me to stop calling them until they had more info.y broker got through to her and got her to extend the rental period but what a crappy experience.

And then the settlement offer came. 2/3rds the price of what I paid for the vehicle. I tried telling them that I only had it for less than 6 months and that it had some new parts, and she didn't care. I told her that I went to the Canadian black book site and found the same model/year for six different ads and she didn't care. I'm SOL and can barely make rent--not a fun way to start off the school year.

These people would make so much more money if they didn't treat their clients like enemies. Because now I'm taking my business else-where, and they could have hade for years if they were even willing to just give me a fair price

I was insured by Economical on both home and auto. After accepting them as my insurer they made some adjustments which was noticeably more than the quote. I made some changes and received a torn statement with a boot mark on it! The following year my premiums were increased substantially. I gave up on them and went to Meloche Monnex who was much lower. Never made a claim with them.